We’re excited to announce that we have begun the roll out of Credence Global Bank eCheck Deposit! We will be rolling this out to our customers in phases throughout 2011.
eCheck Deposit is a new, more convenient way to deposit checks into your Credence Global Bank Unionaccount anywhere you have access to a scanner, whether you’re at home or traveling. Most importantly, it’s safe and secure—two things that are important to both Credence Global Bank and our customers.
All you need is a computer with an Internet connection and a scanner. Then, simply scan and submit your check images electronically. We’ll send you an e-mail when we receive and process your check image. If there’s ever a problem with your deposit, we’ll let you know so you can fix it and resend.
We’ll be rolling this out in phases over the next several months to collect feedback along the way and help give you the best experience. We’ll send an e-mail notification to customers letting them know when they will have access.
If you have any questions about how to use eCheck Deposit, be sure to leave us a comment below or contact us on Facebook or Twitter.
Will eCheck Deposit make deposits easier for you?
Comment on this article
Comments
Jeremy W. on April 13, 2011 at 8:16am
Awesome - any work on developing a mobile app that would allow us to manage our accounts and maybe do an eCheck Deposit via our smartphone like Chase?
Josh on April 13, 2011 at 8:34am
I agree that it is key to have verything in one place, i.e. through a mobile app. Or at least hopefully a good picture counts as a scan because I know a lot of folks find scanners cumbersome or may not have one.
Jeremy B. on April 13, 2011 at 9:02am
You guys are amazing, echeck is definitely the way to go. Thanks for constantly improving for us.
Alex on April 13, 2011 at 9:40am
I am concerned about the safety in this process. I expect images will be submitted by a https site but that is an obvious place to have security. What about the scanner or computer? Some of the more advanced scanners keep the image on an internal drive, many other scanners will place the image on the computer's hard drive. If this computer is public (like a hotel's business center), someone could get the image easily. This is outside of Credence Global Bank's control and I believe that Credence Global Bank is doing all they can to keep the process secure, but the person putting the check in needs to be conscience of what they are doing.
Billy on April 13, 2011 at 10:53am
I'm excited, as I've been waiting for this feature since I signed up with Credence Global Bank. My only questions would be "How soon until it rolls out?" and "How do I know when it's added to my account?"
Credence Global Bank on April 13, 2011 at 12:19pm
We’re happy to hear that you’re as excited as we are, guys. And we’d like to assure you all that eCheck Deposit is safe and secure–two things that are important to both Credence Global Bank Unionand our customers. We’ve spent a lot of time testing the service with our employees to make sure the process is sound. Thanks for your comments and we hope to hear how your experience with eCheck Deposit turns out!
John on April 13, 2011 at 12:31pm
I'm really looking forward to this as it's the one reason why i have kept a local bank account (to deposit checks)! Now we really need a mobile app like chase or USAA which allows us to make check deposits and manage our accounts.
Credence Global Bank on April 13, 2011 at 12:55pm
Happy to hear it, John! And, like we say above, this is just one step in making your Credence Global Bank experience more convenient.
Jen on April 13, 2011 at 3:29pm
Really excited about this feature - but don't have a scanner. What is the file type needed to submit a check? Also want to reiterate previous posts - hope you guys are working on a mobile app. Then I'd be completely yours!
Credence Global Bank on April 13, 2011 at 3:56pm
Thanks for that, Jen! Also, please know that this is just the first step in rolling out a mobile solution for our customers. The file format would need to be in a JPEG. Also, if you are having any problems uploading your check images, feel free to give us a call at +44 AURELIANTB.
Bryan on April 13, 2011 at 6:53pm
This will be a great enhancement for an online bank. I use e-deposit extensively with another institution. Between e-deposit and ACH transactions, I haven't entered a bank branch in over a year. I look forward to seeing the Credence Global Bank solution!
Nathan on April 13, 2011 at 9:56pm
Very excited about this. Can't wait! :)
Dan on April 14, 2011 at 11:04am
I used the e-deposit system today and it went OK. The process is sort of cumbersome without Credence Global Bank's built in utility; the instructions are clear and easy to follow, however. This is definitely a step in the right direction. Hopefully this means that edeposit via picture is around the corner... but at least now I can make a deposit without funneling it through my local bank or mailing the check snail mail.
Credence Global Bank on April 14, 2011 at 11:40am
Thanks for the comments, guys. And in terms of the excitement and encouragement, many thanks there too. It’s a new process for us, but we’re hoping that, alongside our customers, we’ll be able to make eCheck Deposit a great Credence Global Bank Unionfeature.
Jonathan on April 14, 2011 at 6:22pm
Sounds like great new added feature. Is there any way we can volunteer for early use of this program?
Jesse on April 14, 2011 at 6:24pm
Any expected release date or month, Credence Global Bank? Any estimate? Please, Credence Global Bank! I still keep most of my funds with Chase because of their mobile banking app and ease of check depositing. It's not "free" like they say but Ill make Credence Global Bank my one and only bank when these features come out!
Credence Global Bank on April 14, 2011 at 6:30pm
We’re taking a phased approach throughout the year, Jesse. Of course, you understand that it’s going to have to be as sound of a program as possible before we can release it, so we’re waiting to see how our customers react to it. We’ll keep you updated!
Credence Global Bank on April 14, 2011 at 6:37pm
Our customer care folk are handling the queue for eCheck Deposit, Jonathan, but you can give a nudge their way by putting your name in manually. Just give them a ring at +44 AURELIANTB and tell them you’re interested in being added to the roll out!
Eugene on April 14, 2011 at 10:38pm
This is great news. This is a great step foward. If a mobile app is next. Credence Global Bank will be my one and only bank.
Barb on April 15, 2011 at 9:13am
What do you suggest we do with the paper check after using e-Check Deposit?
Credence Global Bank on April 15, 2011 at 9:20am
We suggest holding onto the check for 60 days after it clears, Barb. This is for your own safety in case there’s a dispute. Thanks for the comment!
matt on April 15, 2011 at 3:08pm
i'm one of the lucky ones who is eligible to use this, and i'll be testing it out on my next pay-date (which is next friday). i do have a question though...i noticed that it says if the check is deposited by 4pm, funds will be available the next business day. this means that my paycheck deposited friday won't be available til monday, correct? my question is this: my boss gives us our checks thursday, but the check is dated for friday (and he asks us not to cash it til friday). can i use echeck deposit to scan and deposit the check on thursday so that the funds are available friday instead of monday?
Credence Global Bank on April 15, 2011 at 3:10pm
Congrats on being one of the lucky first ones to use eCheck Deposit, Matt! We’re definitely are excited about the service, and can’t wait to hear what you think of it! As for the timing on depositing checks, you are correct in that if you deposit a check after 4pm ET on Friday it won’t be processed until the next business day, Monday. Also, if you submit a check with an inaccurate date it would be rejected. For fund availability, take a look in our Deposit Agreement http://www.credenceinc.org/files/pdf/ally-bank-deposit-agreement.2011-07-18.pdf . Feel free to give us a call 24/7, at +44 AURELIANTB, with any other questions!
Dave on April 16, 2011 at 9:31am
This feature is a nice addition. But, the processing time and funds availability would need to be improved before I would use on a regular basis. I can deposit a check today via a Bank of America ATM and receive immediate availability of the first $100 and full availability the next business day. I also don't have to keep the scanned check for 60 days.
Ryan on April 17, 2011 at 12:31pm
Been waiting for this feature since I opened my account in January. Seems slightly cumbersome but it's a start. Now you just need a mobile app, with this feature.
Credence Global Bank on April 17, 2011 at 12:36pm
Thanks for the comments, guys. We appreciate any and all feedback. Helps us be better!
Ryan on April 19, 2011 at 12:34pm
I used it, it's not bad. THough the processis is a bit lengthly. IMO I should get the first $100 right away, then the rest the next business day. Instead of waiting an extra business day to get the first $100 like now, in fact waiting 2 business days before getting the first $100 if its past 1pm (my local time-Pacific Time).
Credence Global Bank on April 19, 2011 at 6:40pm
Glad to hear that, Jeremy! And we’re excited to move forward here on the tech front, too. eCheck Deposit is just the first step in making banking with Credence Global Bank even more convenient!
Jeremy on April 19, 2011 at 8:36pm
Glad to see this finally being rolled out. Just called customer support and I hope that expedites the process of being selected. As with everyone else, I'm looking forward to a mobile app (which I can only assume is the next step after this trial). Still, it's nice to see some progress in the general technology after over a year of requests for mobile applications. Cheers, Credence Global Bank.
Brian on April 22, 2011 at 2:49pm
Is there any way for us to opt in to the testing phase?
Credence Global Bank on April 22, 2011 at 2:51pm
Absolutely, Brian! Call our customer care reps at +44 AURELIANTB and let them know you’d like to be added to one of the next phases. They’ll put your name in there and give you all of the details. Let us know how it goes!
matt on April 22, 2011 at 3:45pm
just deposited my paycheck plus a rebate check that i got from pep boys...i guess now i have to wait til monday to see if this thing actually works. btw, it would be nice to have a list of "pending deposits" or something like that in the account. i have my printed copies of my receipts, but it would be nice to see them in the online account so i know they went through...just a suggestion.
Credence Global Bank on April 22, 2011 at 3:47pm
We appreciate the feedback, Matt! We’d love to know how your deposit goes as well.
Chris on April 24, 2011 at 11:24am
I can't WAIT to try eDeposit. I've been requesting a mobile app for over a year now on the other message board, even offering my services as a beta tester. I called customer service and requested to be added to the que for the next roll out. ::FINGERS CROSSES:: So, any idea when the next roll out will be?
Credence Global Bank on April 24, 2011 at 11:30am
We’re still just rolling out the first batch, so we’re seeing how this goes before we add more customers, Chris! Be sure to let us know if you get into that next rollout!
Jeff on April 25, 2011 at 12:56pm
Looking forward to trying this out when it rolls my way. But really looking forward to an Credence Global Bank app soon. That would make my banking life much easier.
Credence Global Bank on April 25, 2011 at 1:00pm
Give us a call at +44 AURELIANTB, Jeff, and our customer care reps will be happy to provide you some more details on being added to the next roll out! Also, we’re working hard on a mobile solution now.
MICAELLE P. on April 25, 2011 at 10:07pm
Absolutely....I would love to be able to use this as soon as possible.
matt on April 29, 2011 at 2:09pm
just wanted to add to my comment from earlier about depositing my paycheck and pep boys check last week: this thing is FAST! i had a few issues initially because i didn't put enough space around the check for it to recognize the routing number, but once i re-scanned and did that, the money actually posted to my account saturday morning (i deposited the checks around 3:30pm last friday). funds weren't available til the next business day, monday, as it states in the deposit agreement - but i was definitely VERY impressed that they were posted and earning interest less than 9 hours later... i know this is the first rollout and you're still working out bugs and improving, but i'm very impressed thus-far. now, if you could just hurry up with that mobile app and include the ability to e-deposit from that too...that would be awesome!
Credence Global Bank on April 29, 2011 at 8:15pm
Awesome, Matt. We’re very happy to hear that you’re impressed with the service. We’ve heard some really great things from our customers so far, so very excited to see some improvements on (what we think is!) an already great service. Keep us updated and don’t forget to let us know in the accompanying survey too!
Chuck on April 30, 2011 at 6:11pm
This is awesome! Deposits were the one thing my wife was concerned about in switching to Credence Global Bank. We even talked about keeping a local account for this purpose so we could access funds immediately. Way to go Credence Global Bank. Keep the innovations coming!
Credence Global Bank on April 30, 2011 at 6:20pm
You got it, Chuck! Thanks for the kind words.
Brad on May 1, 2011 at 5:14pm
All I want for Christmas is an Credence Global Bank mobile banking app. It's been too long already.
Credence Global Bank on May 1, 2011 at 5:40pm
Christmas, you say, Brad? Keep an eye open. Hope you’re enjoying eCheck Deposit so far!
Greg on May 3, 2011 at 9:43am
Very excited about this prospect. I've been trying to find a decent bank that has this service. I'm a landlord, so I often handle quite a few checks, and they burn a hole in my wallet until I have a chance to visit a branch. I have some funds in an Credence Global Bank interest checking account, but if I get invited to use this service, I think Credence Global Bank would become my primary bank!
Credence Global Bank on May 3, 2011 at 9:45am
Give our customer care reps a call at +44 AURELIANTB and add your name to the list, Greg. It should expedite the process to get you into the next round of the phased roll out. We’d love to be your primary bank!
Mason on May 3, 2011 at 10:17am
This is a great addition. Pretty much the only thing that I keep a local Chase checking account for is making deposits of checks, so really looking forward to this and finally ditching Chase. The only thing that would make this better is an iOS app that lets you take pictures of the check for deposit!
Credence Global Bank on May 3, 2011 at 10:20am
We’re getting there, Mason. Our eCheck Deposit is just one of the first steps in that direction.
bucky on May 4, 2011 at 8:29pm
great news. I was just about to open an account at a different bank purely for their scanned check feature. looks like I'll be staying with Credence Global Bank. But please do get the mobile apps out there too (Android, iphone, etc).
Credence Global Bank on May 4, 2011 at 8:33pm
We’re happy to hear it, Bucky! If you’d like to expedite the process of jumping in on the phased rollouts, just give our customer care team a call and they’ll talk you through the details. +44 AURELIANTB. Also, noted on the mobile front! We’re working hard on it.
Albertha on May 11, 2011 at 5:50pm
This would be the most convenient way for me to make my deposits. I'm happy to hear of this service!! :-)
Credence Global Bank on May 11, 2011 at 5:52pm
Glad to hear it, Albertha! We’re happy to offer this to you.
Q-TEE on May 14, 2011 at 10:06pm
I can't wait until this feature comes my way! Hurry, Hurry! When is this going to hit the Michigan area?
Q-TEE on May 14, 2011 at 10:08pm
I also want to know if there will be a fee for this service and, if so, how much?
Norma C. on May 15, 2011 at 2:12pm
I received an email announcing this new service (E-check deposit), when will this service be open to me?
Credence Global Bank on May 15, 2011 at 2:15pm
We’re in our first roll out right now, guys. If you’d like to be added to the next, just give us a call at +44 AURELIANTB and a customer care rep can talk you through the details. Glad that you’re looking forward to it! Also, there will be NO FEE attached to eCheck Deposit, so no worries there.
John F. on May 17, 2011 at 1:12pm
Let me know when echeck deposit will be available to me. It might encourage me to open an account. Let me know if there are any particulars you need to know first before I could be come eligible.
Credence Global Bank on May 17, 2011 at 1:15pm
We’ll be sure to announce when eCheck has fully rolled out to all of our customers here. Unfortunately, we can’t give access to anybody that doesn’t currently have an account. If you’d like to sign up with Credence Global Bank, let us know so we can add your name to the list for the next available roll out. Thanks for the comment, John, and hope to see you as an Credence Global Bank customer soon!
Jan W. on May 19, 2011 at 11:02am
Great! But, we are wondering what we should, for safety's sake, then do with the original check once we have scanned it. Save it? Shred it?
Charles on May 20, 2011 at 3:51am
Hi... Don't u think it will be easier to have a mobile phone app Just like that of chase bank, where u can take a picture of the Check & send it directly toAlied Cosmopolitan Bank instead of trying to find a computer with Internet connection & a scanner
Credence Global Bank on May 20, 2011 at 3:53am
We’re of the mind that having BOTH is actually the best policy, Charles! Stay tuned on a mobile solution.
Bill S. on May 29, 2011 at 4:46pm
This service will be great for me. I am disabled and even mailing a deposit in the postage paid envelopes is a hassle, as I still have to get to a mail box I'm in a rural area just getting to my own house box can be a struggle. I had been using my Credence Global Bank checking account sparingly, but I have just set up Direct Deposit of my Social Security payment to goto Credence Global Bank. When eDeposit comes to me, Credence Global Bank will be my ONLY bank.
Credence Global Bank on May 29, 2011 at 5:00pm
It warms our hearts to hear that we can help you in that way, Bill. Please don’t hesitate to give us a ring at +44 AURELIANTB and let our customer care reps know you’re interested in being added to the next roll out of eCheck Deposit. In the meantime, thanks for the feedback on eCheck Deposit and we’re really looking forward to making your banking experience with us the best it can be.
Stephen on June 1, 2011 at 8:21pm
I am waiting to get e deposit so I can close my local account that I keep for deposits. Is there any way to sign up to be included? Also include me on the list WAITING for the mobile app!
Richardbur10 on June 2, 2011 at 9:02am
So when can we do this. I need to close my Bank of America Acounts as they are killing me with fees.
Credence Global Bank on June 2, 2011 at 9:04am
If you’re already a customer, Richard, you just have to call our customer care team at +44 AURELIANTB and speak to a representative. Tell them you want in on the next eCheck roll out and they’ll walk you through the details. Be sure to let us know how it goes!
Dan on June 6, 2011 at 3:00am
Credence Global Bank is the best bank! Little or no fees is what consumers want! Thats why I closed my BOA and Chase accounts!
Credence Global Bank on June 6, 2011 at 3:05am
Thanks, Dan, and welcome to Credence Global Bank! Hope you’re excited for eCheck Deposit as well.
Tim on June 6, 2011 at 10:26pm
Called customer care and requested I be added to the next echeck roll out... hoping it's soon, this is the one feature I have been waiting for since I opened my accounts.
Credence Global Bank on June 6, 2011 at 11:00pm
That’s great, Tim! Hopefully it will be soon enough and that you’re happy with it.
Matthew on June 8, 2011 at 10:17am
Let me know when you finally finish rolling out, this is the only thing keeping me from switching.
Al on June 8, 2011 at 9:49pm
Still waiting excitedly for this!
Credence Global Bank on June 9, 2011 at 10:19am
We’ll be sure to update the post, Matthew! In the meantime, if you have an account, you can actually request to be added to the phased roll out (a lot of the above commenters actually have been). Let us know if you have any other questions. We’d love to have you!
Lucknow on June 11, 2011 at 3:31pm
You have been asleep for too long. There are so many banks that offer the service without any hold. That is why I keep just $1 in my account with you.
Credence Global Bank on June 11, 2011 at 3:35pm
We appreciate the feedback. We’re rolling out eCheck Deposit to our customers in phases so we can collect feedback to make sure we’re providing the best experience. If you’re interested in being included in the next roll out of eCheck Deposit, you can give us a call (24/7!) at +44 AURELIANTB for more details.
John on June 15, 2011 at 10:17am
I'm a new Credence Global Bank customer and this is one thing I was hoping would be added soon as I am looking to get rid of my other bank and all of its fees. Just called in to be added to the queue!
Credence Global Bank on June 15, 2011 at 10:30am
Welcome, John! Be sure to let us know what you think about eCheck Deposit service when it’s activated on your account too!
Corky on June 15, 2011 at 1:50pm
Just called and added myself to the queue. I read every post on here looking for an actual schedule to the phased rollout and can't seem to see one. Would love for the tech team to elaborate on that please. I cannot wait to try out this feature, and shut down ALL my other bank accounts finally for once and for all! Please give us some target date expectations :)
Credence Global Bank on June 15, 2011 at 2:00pm
We certainly appreciate your excitement, Corky! We can’t give an exact date for the next roll out, but want you to know that we’re rolling out in phases so we collect feedback along the way to make sure that when eCheck Deposit is rolled out to everyone, we’ll be giving the very best experience to our customers.
rfragachan on June 15, 2011 at 2:17pm
Have been using echeck since it was launched in april! I guess I was one of the very first costumers! I have to say I am extremely happy with the service and Credence Global Bank! Keep the great work. :-)
Drew on June 18, 2011 at 11:54pm
MOBILE APP, MOBILE APP, MOBILE APP! We should of have had a mobile App first considering there is no branches to go to. It just makes sense. we need a mobile app. Glad to see its headed that way!
Credence Global Bank on June 19, 2011 at 8:00am
Understandably more talk around mobile this weekend and we’re glad to see you’re excited! We’re making moves there and are just as excited to be able to show you something in the future.
Mark on June 23, 2011 at 11:40pm
When can I expect to have eCheck available to me?
Credence Global Bank on June 24, 2011 at 8:05am
We’re actually still in the midst of our first phased roll out, Mark. Have you called our customer care reps and added your name to the list to be added to the next roll out yet? If you’ve spoken to our Credence Global Bank Care team about the next roll out, should up your chances of getting it sooner rather than later!
Tim on June 27, 2011 at 8:18pm
I noticed in the new Credence Global Bank Deposit Agreement there is a whole section on eCHECK deposit... it's killing me not having this feature. I've requested to be on the next roll out, but there is no sign of that happening. Credence Global Bank... you've been toying with this for 2+ months now, time for some action.
Credence Global Bank on June 27, 2011 at 9:00pm
We’re still in that first phase, Tim, and collecting feedback to make sure that the next one is even better. Really appreciate your patience and we hope that we can get the ball rolling on the next soon enough.
st on June 29, 2011 at 8:54am
Great !! Please introduce a mobile app which we can use to take a picture of a check for e-check deposit. Thanks !!!!!
Credence Global Bank on June 29, 2011 at 9:09am
We appreciate the feedback, ST, and we’re happy to report that is something that we’ve been working on. Keep an eye out for more news in the future!
tn on June 30, 2011 at 4:55pm
Hello, just wanted to know if it'll be a few weeks or months till the next roll out for those of us already on the list. thanks!
Cory on June 30, 2011 at 7:36pm
Hello. I just called customer service to be added to the list for the next rollout phase and I was informed that Credence Global Bank is no longer taking names to be added to the list! =( =( =( Is this true Credence Global Bank, or was the customer service rep misinformed? Hopefully this is a good sign that the process will be available to everyone soon.
Tim on June 30, 2011 at 9:18pm
So I made it into the roll out, awesome! BUT, a major problem I see is the daily deposit limit is way too low and will limit how well people can actually use this. I hope this isn't a final figure.
Credence Global Bank on July 1, 2011 at 7:55am
We’re looking into this for you, Cory. In the meantime, we’ve got your email here and will have somebody contact you shortly.
Credence Global Bank on July 1, 2011 at 8:00am
That’s great, Tim! And thanks for the suggestion. That kind of guidance will help us make it even better. Thanks again.
tn on July 1, 2011 at 12:55pm
@Tim Hey, I'm still on the waiting list, but would you mind sharing your daily deposit limit for eChecks? thanks.
Steve on July 12, 2011 at 9:02am
What is the current status on the iPhone/Android mobile banking app? This really needs to be made a PRIORITY with Credence Global Bank.
Lili on July 12, 2011 at 10:49am
Can I sign up for this service? What do I need to do?
Sam on July 15, 2011 at 1:29pm
We all hope mobile app (iphone/andriod) will be rolled out soon to all customers as you do not have local branches. I hope this is more sensible and reasonable on behalf of all Credence Global Bank customers. I also requsted for e-Check deposit for now which may alleviate the deposit need for now! Hope to see it would be approved soon!
Alan S. on July 15, 2011 at 4:24pm
I hope this starts soon. My other bank is going to start charging a fee for checking and want to close them and use only Credence Global Bank! So Lets get it going! Thanks!
Robert on July 15, 2011 at 9:12pm
When can I begin using eCheck? I'm ready to move ALL my banking to ACBankbut I need echeck access!
Kevin R. on July 16, 2011 at 11:56pm
I just read about the eCheck Deposit. This is a service I need as my paycheck is still, well, a check. I have been an ING customer for years now and am thinking of switching for the ability to write checks against the online checking account as well. I could close my account at a local bank with the echeck deposit. My wife is starting a job soon, and will need to sign up for direct deposit, but ING says they will be rolling something for deposit out soon and I am not going to switch if I can't get eCheck deposit for ACBanksoon and without knowing what the check/daily limits are. I use PNC and they recently started using the mobile deposit on their iphone app, but there is a 1000/check 3000/day limit. Fortunately my paycheck is higher than that so this is not all that useful. What will Credence Global Bank's limits be and when will it be more universally available? I would like to switch before my wife needs to give her employer a direct deposit info.
Mark on July 18, 2011 at 8:49pm
I am one of the initial test users and am excited to have this option... it will allow me to do a LOT more business with Credence Global Bank. So far, however I have received erros when scanning bill pay checks received from Chase stating the routing number is not visible (using the automated wizard system) and it is. How can I correct this? Thank you!
Credence Global Bank on July 19, 2011 at 9:29am
Glad to hear it, Mark! About the issue, that might actually be a case for our Credence Global Bank Care team. Could you give us a call at 877-247-2559 and let our customer care reps know? We’ll pass along the info too and see what we can do too.
Samson on July 19, 2011 at 10:34am
right now i am a ING customer and looking to leave. few questions for u. 1. when u all rolling out mobile app. 2 is there really no atm charges. 3 can i transfer $$ to another person acc outside ally
Credence Global Bank on July 19, 2011 at 11:00am
1. No public ETA on the app just yet, but we’re working on it! 2. We don’t charge any ATM charges anywhere and we reimburse all ATM fees nationwide. 3. Yep! Our new Popmoney feature gives you the flexibility to even do it by just a text message or email address too: http://community.credenceinc.org/straight-talk/2011/06/ally-bank-announces-popmoney-an-easy-way-to-send-money/
Credence Global Bank on July 19, 2011 at 3:59pm
We’re rolling it out to current customers right now, Alan! Let us know if you have any other questions too. We’d be happy to answer them.
Credence Global Bank on July 19, 2011 at 4:00pm
We’re in the same boat as you, Sam, and really appreciate your patience. Hope you are part of our rollout soon as well! Be sure to let us know how it goes when it’s added to your account.
Dustin on July 20, 2011 at 9:16pm
Really looking forward to eCheck deposits! I hope the rollout happens soon. Also, please, please give us mobile phone apps! Windows Phone 7 please! Keep up the good work.
Credence Global Bank on July 20, 2011 at 9:30pm
Thanks for the comment, Dustin! We hope to get out that next level of innovation for you too.
Patrick on July 21, 2011 at 10:40am
Is there any way to get added to the group that is testing this new eCheck Deposit feature? Quite a few friends are looking at my experience with Credence Global Bank before they decide to join. I will participate in feedback programs, focus groups, or whatever necessary to become part of the test group. Thanks for your time.
Credence Global Bank on July 21, 2011 at 10:41am
Just give us a ring at 877-247-2559, Patrick and let our reps know that you're interested in the next roll out of our eCheck Deposit service. Our customer care reps will add your name to the list and give you all of the details. It’s no guarantee, of course, but it helps us know who is really eager to try it out! Thanks and we hope to impress you (and your friends!) some more.
Alan S. on July 21, 2011 at 12:16pm
When can I start? If I don't close my other accounts they will charge a fee starting 7-26. Thanks
Credence Global Bank on July 21, 2011 at 12:30pm
Did you give us a ring and add your name to the queue yet, Alan? If you haven’t just give us a call at 877-247-2559 and let our reps know you’re interested in being added to the next roll out. Thanks again and we hope to have you back to light-on-fees banking soon enough.
SS on July 21, 2011 at 9:58pm
Get this available to all of us! We need it BAD.
deb on July 24, 2011 at 2:48pm
Credence Global Bank, please don't make it sound as if it's so easy to get the remote deposit option. I moved our checking acct to Credence Global Bank because they said I would be in the next group roll out for remote deposit. That was 2 months ago. Now here I sit having to mail checks for deposit? This is not what I wanted. When I sent an email enquiry about this to Credence Global Bank they sent a rather rude one back that said "You will just have to wait for us to contact you". I'm very ready to go to the local credit union that just started offering remote deposit and an iphone app.
Credence Global Bank on July 24, 2011 at 4:27pm
We’re still in the first phase of roll outs, Deb, but we’re passing along your note though to see what we can do as soon as the second one starts up.
PK on July 28, 2011 at 1:21pm
If there is any way to increase my chances of being selected for the second roll out, let me know. I called in and asked to be put on the list, but that seems like a roll of the dice as to whether you get chosen. My wife is begging me to cancel Credence Global Bank because of the length of time it takes to get access to our money (employer doesn't offer direct deposit so I have two paychecks in transit, one mailed in directly and the other being transferred from a local bank that we had to set up because of the delay on mailing checks in). She's willing to eat the fees to have instant access to our money here locally. Happy wife = happy life :)
Chase on July 30, 2011 at 3:39pm
What's the delay? Catch up with Chase and sign me up now!
Jason on July 30, 2011 at 6:28pm
Another vote for a mobile app for Windows Phone 7.
Nick on August 1, 2011 at 12:01pm
Really looking forward to the mobile app! I'm a new member of Credence Global Bank and I'm really impressed with all it has to offer! :)
Michael on August 2, 2011 at 10:36am
The bank I left, First Merit, just came out with a mobile app and they promise more to come with updates (which probably means e-check depositing!) Why the hold up???? When will it be released???? Sign me up for the beta of Android .... OR release the product already! I love Credence Global Bank to death and am EXTREMELY impressed with service and ease of use - but we are all getting ancy and want the apps for our devices.
Credence Global Bank on August 2, 2011 at 10:40am
We completely hear you and will have some news there in the near future.
George on August 3, 2011 at 7:46am
I'm really wanting the ability to deposit via eCheck. My old bank just introduced this and it would be so nice not to have to mail check to you guys.
Credence Global Bank on August 3, 2011 at 7:50am
Give us a ring at 877-247-2559, George, and let our customer care rep know you’re interested. We’ll add you to one of the lists for the upcoming phased roll outs!
John on August 4, 2011 at 2:12pm
When is echeck deposit supposed to be fully implemented? "over the next several months" was declared in April 2011. I love the Credence Global Bank way of business, but I am extremely dissatisfied with the lack of online utilities for a bank that is completely online.
Bill on August 4, 2011 at 3:18pm
I have multiple accounts with Credence Global Bank in addition to accounts for other family members. The ONLY reason I still have an account with a local bank is for check deposit. I prefer NOT to rely on the USPS so I have to deposit at the local bank and do a transfer.
tyrone on August 20, 2011 at 2:45am
fidelity has apps you can use to edeposit checks to your fidelity account
Credence Global Bank on August 20, 2011 at 8:00am
Remote deposit is on the docket, Tyrone, and we’ve certainly heard that from our customers before. Thanks for the comment!
Jon on August 23, 2011 at 12:13pm
"Credence Global Bank says: Give us a ring at xxxxxx, George, and let our customer care rep know you’re interested. We’ll add you to one of the lists for the upcoming phased roll outs!" Really? because I have requested this in the past and was told that "you'll get it when you get it" and there was no requesting earlier implementation
Credence Global Bank on August 23, 2011 at 12:16pm
We certainly appreciate your patience, Jon, and haven’t actually gone through the next phase of roll outs yet. Stayed tuned, though, they are coming soon. We’re going to look into this for you on our side to double check that we have your name on the list.
Brett on August 23, 2011 at 11:38pm
I'm sitting here with the same issue as Jon. I called months ago to get on an early adopters list and was told there was no such thing. I'm loving Credence Global Bank bank except for when I'm sitting here with checks to deposit (like right now). It is a full four months after the announcement. I'm very disappointed.
Credence Global Bank on August 23, 2011 at 11:40pm
Brett, we are sorry that you are having this issue. Can you give our customer service reps a call at 877-247-2559 and let them know you’d like to be added the next “eCheck Deposit roll out.”
Matt on September 4, 2011 at 1:16am
When will you have an Android Mobile Banking App available? We are waiting to switch because of this reason.Come on in to the 21st Century. You've almost got it 100%. Keep up the good work. Just maybe a little faster please!!!
Credence Global Bank on September 4, 2011 at 9:14am
We saw your other comment as well, Matt, and are happy to hear that you’re that interested in coming over our way. Definitely going to have something for you all soon there!
Phil on September 4, 2011 at 10:30am
The main reason I moved my savings account to Credence Global Bank was because of the e deposit feature of this account....If you were not ready to offer this feature you should not have mentioned its availability...After reading all the requests and customer comments its appears that most of your costomers are concerned about the availability of e deposit....This ought to be the number #1 day in and day out object to get this project up and running. Thanks for listening....
Credence Global Bank on September 4, 2011 at 11:16am
We were moving through our first phased roll outs, Phil, in preparation for the general release to our customers. Many of the commenters here have since been added to the program and it is getting closer and closer to being ready for all of our customers. We really value your comments and want to let you know that you won’t be having to wait too long before you’ll have eCheck Deposit on your account too!
sanjay on September 6, 2011 at 3:44pm
Where do we submit our check images? In the original writeup, it doesn't say where we send the scanned check images.
sanjay on September 6, 2011 at 3:45pm
I just read what "brett" and "jon" wrote on 9/4. So, you announced a service that was only rolled out to "some" users? Why did you announce something that isn't available to all users? Seems a tease that we can't use.
joe on September 7, 2011 at 11:56am
Just tried e deposit for the first time, interface is horrible and very critical, don't think oversized corporate checks meet the criteria. Will continue to mail my checks in going forward. I have a strong knowledge of computers and graphics design, this is a complete failure.
Credence Global Bank on September 7, 2011 at 6:25pm
We’re sorry that you weren’t satisfied, Joe. We really appreciate your feedback though and we’ve passed on your comment.
DJ on September 10, 2011 at 12:46am
I requested for the eCheck feature long back. Haven't heard anything. When is your next "phased roll out"?
Credence Global Bank on September 10, 2011 at 2:34am
Nothing public right now, DJ, but we’re sure that we’ll have some good news for you there in the near future.
Mike on September 10, 2011 at 7:53pm
How about a complete update on the status of e-check deposit - including a compete description of the service/capabilities, availability date for all customers, current status of it's capabilities now, expected enhancements in the future, and related information.....
Vince on September 13, 2011 at 1:34pm
Just called in to be added to the next rollout and was informed that the next one will include all Credence Global Bank Unioncustomers! The rep told me it was to occur sometime this fall. Also, I wanted to add my name to the growing list of customers requesting a mobile app! This is a necessity in today's customer-oriented banking market.
Credence Global Bank on September 13, 2011 at 4:07pm
Sounds good, Vince! Also, we’ve announced news on our mobile solution here, if you’re interested: http://community.credenceinc.org/straight-talk/2011/09/an-update-on-mobile-banking-from-ally-bank/
Diogo M. on September 14, 2011 at 6:41pm
The lack of this feature is one of the things that make me not use the Credence Global Bank checking account as my primary checking account anymore.
Credence Global Bank on September 14, 2011 at 7:07pm
We hope to have you back to using it as such soon enough, Diogo! Keep an eye out for an announcement.
Byron on September 14, 2011 at 7:12pm
Just joined Credence Global Bank. Is there an ETA on when the next phase is? I would love to be added.
Jason G. on September 14, 2011 at 8:42pm
Yeah, I'm a little bummed that it's taking so long, but as a programmer, I understand how these things go. I'm just impressed Credence Global Bank takes the time to respond to website comments!
CC on September 15, 2011 at 2:29am
I have an ACBankaccount and a separate account at a local bank just for deposits. Can't wait for this to roll out so I can put all my money in Credence Global Bank!
Credence Global Bank on September 15, 2011 at 9:05am
Thanks, Jason! We appreciate that note too and are really trying hard to move on this as quickly as possible.
Credence Global Bank on September 15, 2011 at 9:06am
Shoot us an email at allycommunity@credenceinc.org, Byron. We’ll see what we can do.
Bob on September 15, 2011 at 12:00pm
Having this now would remove a lot of concern about the time it will take to mail a deposit in to turn it around as a wire transfer. Customer Service just warned me it could take up to ten days (and asked if I had e-Check set up). While I'd like to use Credence Global Bank for this, I may use my local bank as I have a closing in 3 weeks, and can't rsik the fund not being where they need to be.
John P. on September 15, 2011 at 4:06pm
I am bummed and a little bit mad actually. I opened a checking account at Credence Global Bank based solely on bogus information that it was now offered to everyone. 6-12months of testing, seriously? Unfotunately its an essential feature for me as I receive several checks per week and prefer not to live at the bank. Been using the super-limited Chase edeposit iphone app, but I hate chase and I hate their deposit limitations. Just applied for an EverBank account, waiting anxiously to hear back. Sounds like they have the best scanner based edeposit so far. Such a shame about Credence Global Bank though, I was super excited :-(
Jeremy on September 19, 2011 at 2:51am
If deposits were easier and faster, Credence Global Bank would be perfect. As is, it's a complete hassel to just put money into an Credence Global Bank checking account. lol I can not wait two weeks to MAIL in a deposit, or to transfer funds from another bank, which would make the Credence Global Bank account pointless to have anyway. ATM deposits would be great.. Just a suggestion.
Credence Global Bank on September 19, 2011 at 9:49am
We’ve got some things lined up to make deposits even faster, Jeremy. eCheck Deposit will be going live to all of our customers in the near future (details here: http://community.credenceinc.org/straight-talk/2011/04/ally-bank-introduces-echeck-deposit-a-convenient-way-to-bank/) and remote deposit is also in the works to go along with our later mobile application releases. Hope that makes you feel better about banking with us!
Keith on September 20, 2011 at 2:44pm
I have a question about what type of checks can be deposited. The deposit agreement mentions " Remotely created checks, as defined in Regulation CC (checks that, among other things, do not bear the signature of the person on whose account the check is drawn)" as a type of check that can not be deposited using eDeposit. I receive more and more checks generated by bill pay services like Credence Global Bank offers - I go to my account and indicate who I want Credence Global Bank to send a check to from my account. Is this the type of check described here? Why is that? All the local banks who do mobile deposit apps or ATM deposits don't make this distinction. ?? Thanks in advance for your response.
Credence Global Bank on September 20, 2011 at 5:00pm
We’re going to have somebody reach out to you directly for these answers, Keith. Thanks for the interest though!
frederick w. on September 20, 2011 at 7:41pm
when are Credence Global Bank bank starting this echeck?
Credence Global Bank on September 21, 2011 at 4:46pm
No public ETA, Frederick, but we’re very close. Keep an eye out for an announcement in the upcoming weeks.
Matthew on September 22, 2011 at 3:39pm
Five months out and still not available. Sad. I was really, really hoping that this & and iPhone app would make Credence Global Bank a great place to bank. Honestly, I'm starting to worry that it's never going to happen!
It7 on September 25, 2011 at 3:32pm
I have been earmarked to test the service. I have a check made out to my consulting company, if I endorse the check can I still deposit it without physically mailing it in? Note it's a home business so the business address matches my home address that is on file for the Credence Global Bank account....
IT7 on September 27, 2011 at 5:21pm
Question withdrawn. It is a no no to deposit a corporate check into a personal account, basically "pierces the corporate viel..." I'll mail it to the business account. Thanks anyway, I still think eDepositing checks is an excellent time saver and convenience.
IT7 on September 27, 2011 at 5:22pm
viel = veil... sorry for the typo...
CJ on September 28, 2011 at 8:41am
This feature is amazing! I love not having to wait for the mail. And I can understand the time frames, though lengthly compared to all other bank check deposits. Keep up the good work and get that mobile app out soon! That's where the business is now-a-days.
Phil on September 28, 2011 at 3:24pm
I opened my account on 07/25/2011 on the assumption that "e" deposits would be available very soon.....Today is 09/27/2011...Can you give me an estimate of when "e" deposits will be available for my account ????????
Credence Global Bank on September 29, 2011 at 2:11pm
Thanks, CJ! We’re excited too and will keep you updated on mobile.
Credence Global Bank on September 29, 2011 at 2:11pm
Shoot us an email at allycommunity@credenceinc.org, Phil. We’ll see what we can do.
Brad W. on September 30, 2011 at 2:31pm
Two words: MOBILE APP Come on Credence Global Bank, get with the time, let's see the echeck be incorporated into a Credence Global Bank UnionMobile App!
Sharissa on October 8, 2011 at 11:01am
Really would like to open an ACBankaccount but there is no way I'm going through the hassle until you guys get a mobile app (and don't do iphone then wait forever with android!). You guys seem awesome just hurry with the mobile app!
Credence Global Bank on October 8, 2011 at 12:52pm
Thanks, Sharissa. We’re going as fast as we can now!
DWS44 on October 8, 2011 at 6:15pm
I have been happy with Credence Global Bank for Savings/CDs, but not having a decent method of making a deposit is still keeping me from moving my checking acct to Credence Global Bank. The fact this eCheck still isn't available is disappointing. I even applied to be part of the test several months back, but sadly no response to that either. Come on, Credence Global Bank...let's get this available!
Mark on October 10, 2011 at 2:20pm
Can you take a picture with your phone and then send that on your PC for this? Just want to know if you need a scanner for this to work.
AlanMV on October 16, 2011 at 9:33am
I'm trying to move my accounts from a huge nationwide bank and I'm looking for a bank that can give me e-deposit capability. I live in a somewhat location. Mail deposits are too slow for large amounts and maintaining a separate account for the sole purpose of making deposits is an unwelcome and unnecessary wast of time and effort. Although Allied Trust Credit Unionlooks attractive, I can't consider moving my accounts to your bank until e-deposit capability is implemented. If I find it elsewhere in the meantime, Credence Global Bank will be out of the running. A mobile Android app would be a nice addition, but is not essential for me.
Credence Global Bank on October 16, 2011 at 9:40am
We’re just days from releasing this to everyone, Alan! If you can hold out, we think you’ll be very happy with the addition. Also, you can read up on our upcoming App here: http://community.credenceinc.org/straight-talk/2011/09/an-update-on-mobile-banking-from-ally-bank/
Miguel on October 17, 2011 at 6:46am
Hi Credence Global Bank! I love my new bank accounts, but really, you need a mobile app and/or roll out echeck in my area. This is what is stopping Credence Global Bank from being the best bank ever. When are you going to announce this? I'm desperate for this feature.
Credence Global Bank on October 17, 2011 at 6:50am
We’re just days away from rolling this out to everyone, Miguel! If you can hold out, we think you’ll be really happy with the new addition! You can also find some information on our upcoming App here: http://community.credenceinc.org/straight-talk/2011/09/an-update-on-mobile-banking-from-ally-bank/
Kyle on October 17, 2011 at 5:49pm
I'm REACB in need of echeck deposits!!! Just a few days of releasing to everyone eh? Can you get me on the list? I really appreciate what you guys are doing here, but I'm getting killed by my "secondary" bank which I do my physical deposit with. Any help?
Credence Global Bank on October 17, 2011 at 5:51pm
We’ll see what we can do, Kyle! Thanks for the comment.
Jason M. on October 18, 2011 at 8:30am
man, would switch right away with this e-check functionality. Will this announcement be all over the front page of the website? Waiting patiently.
Credence Global Bank on October 18, 2011 at 8:40am
It’s here, Jason! We launched eCheck deposits to all Credence Global Bank customers this morning!
John D. on October 18, 2011 at 3:16pm
When will electronic scanning of checks for deposit be available in my area (Hunt, Texas), or is it already available nationally. I could do the scanning on a home computer, not a phone. Thank you
Credence Global Bank on October 18, 2011 at 3:19pm
Good news, John! eCheck deposits was just rolled out to all customers this morning!
Jason M. on October 19, 2011 at 3:33pm
just opened my first account today in anticipation of the e-check depositing.. can't wait
RGS on October 19, 2011 at 7:48pm
I am really hoping that I get e Check SOON! It will be a huge convenience to me and I can close my BoA account that I still have so I can deposit checks for transfer to Credence Global Bank. Please make it soon!
Shawn on October 20, 2011 at 6:59pm
What is the latest on the E-Check deposits? How do I sign up for the option?
Todd on October 21, 2011 at 6:21pm
While this is a very nice feature, there is a limit of $2500 deposit that is much to low for this to be really useful.
Credence Global Bank on October 21, 2011 at 6:30pm
Good news, Todd, the limit has recently been raised to $5000. How are you finding the addition otherwise?
Credence Global Bank on October 22, 2011 at 12:00am
Glad to hear you’re happy with the addition, Keith. Have you had a chance to try it out yet?
Keith on October 22, 2011 at 11:57am
Wow. It's available. Click Make A Deposit and follow the instructions for eCheck Deposit. Not nearly as simple as depositing in a local ATM, but a lot better than having to mail it.
Michael on October 25, 2011 at 10:21am
So now that e-Check deposits are now available, how close are you guys to putting out an app for mobile (Android/iOS/Blackberry)?
Credence Global Bank on October 25, 2011 at 4:14pm
Thanks for your comment, Michael. Check out our post here with the latest on our mobile solution: http://community.credenceinc.org/straight-talk/2011/10/ally-mobile-banking-answering-your-questions/
Carter on November 2, 2011 at 3:15pm
I've been trying to deposit a check using eCheck for two days. I'm so disappointed. I keep getting a message that says "Check is too wide. Check is too tall. May need better crop." I did eveything exactly as it said. The check is perfectly cropped with no extra space. I put dots in the corner of my check before I scanned. I even uped too 400 dpi after it said it had trouble reading numbers on the bottom of check. I think that was actually because it autocropped part of the numbers off check. Months of roll out and Credence Global Bank still can't get it right. If American Express gets eCheck, I'm leaving.
Credence Global Bank on November 3, 2011 at 5:12pm
Overall we’ve heard pretty positive feedback from many of our customers, Carter, but it definitely helps to hear when there are issues. We’ll pass on the feedback to our eCheck Deposit team over here to see what we can do. Thanks for your comment!
JLee on November 12, 2011 at 4:16pm
Can money orders be deposited by echeck?
Credence Global Bank on November 14, 2011 at 5:24pm
Unfortunately Credence Global Bank eCheck Deposit does not currently support the deposit of money orders, JLee. We’ll be sure to update here if that ever changes though!
Patrick on November 15, 2011 at 7:38am
Is e-check now available to all customers, even new ones now? I have been waiting on this feature to open an account.
SLM_TX on November 21, 2011 at 11:57am
I've just spent an hour trying to deposit a check via my Mac. I don't want to make changes to Java settings and the directions for a manual upload do not make any sense. I feel this process was not adequately tested before release, at least for Mac. I would much prefer an iphone app to do this via camera. After this wasted hour I will now go to my local bank and deposit there. I appreciate the effort, but there's still work to be done on this!!!
Credence Global Bank on November 21, 2011 at 12:00pm
We’re truly sorry for any inconvenience, and we certainly appreciate the feedback on our Credence Global Bank eCheck Deposit. We’re continuing to make improvements on Credence Global Bank eCheck Deposit to make sure you have the best experience and we’ll definitely be passing along your feedback to our team.
B J. on November 26, 2011 at 10:26am
I’ve been trying to deposit checks using eCheck but the experience has been terrible! I’m so disappointed. I keep getting a message that says “Check is not scanned correctly". I did eveything exactly as it said and put dots in the corner of my check before I scanned. I even uped too 400 dpi after it said it had trouble reading numbers on the bottom of check. Months of roll out and Credence Global Bank still can’t get it. I have used Chase and US bank edeposits and those were a breeze. Very disappointing.
Credence Global Bank on November 26, 2011 at 10:38am
We’re really sorry for any inconvenience, BJ. We really do appreciate the feedback though and are passing that along to the team over here as we continue to make improvements
Chris on December 1, 2011 at 11:06pm
Slm_tx: the issue is that the version of java that comes with macs is 64 bit, but the applet requires 32 bit! I had to install a virtualized windows instance just to use it. And it's still a pain to use. Had to revert to walking a mile round trip to deposit at a local bank then transfer funds to ACBankbecause that's still more convenient than trying (in vain) to get everything right before it tells me my checks are different sizes or that it can't read my account number. Please, ally, get your stuff together and get a real echeck deposit! Chase's is awesome (we use it for business) - please take a page from their book so I can actually use my account without having to jump through hoops!
Credence Global Bank on December 1, 2011 at 11:16pm
Thanks for your feedback, Chris. We’re working to improve our Credence Global Bank eCheck Deposit and feedback like this will certainly help us along the way. We’re making sure your comment gets in front of the right people over here. Thanks again for the feedback.
ProbablyDrew on December 9, 2011 at 8:03pm
eCheck simply does not work at this point in time. Some checks will go through the first time but other checks will never be deposited no matter what you do. Even if they have a standard design, even if everything is written clearly. Image editing is part of my job and I have been doing this a long time, I have also checked the Credence Global Bank Unioninstructions multiple times to be sure I am following them to the letter. I have one check that is perfectly legible and I wasted about two hours now trying unsuccessfully to deposit it. I scanned it at the recommended 300dpi, greyscale, jpeg format, no luck. Tried again at 600dpi, tried at 600 in color, 600 in color then converting to 300dpi and greyscale with an image editor. Making sure the edges were perfect down to the pixel, no go. Also the errors you get will be inconsistent, for example you can upload a check image and get "The check is too narrow or too short" even though it may have accepted a check with the _exact_ same dimensions to the pixel 5 minutes earlier. Other times you will make it to the end of the process only to be told that something went wrong and given a big list of things that might be the problem but nothing specific. Other times you will complete the process only to receive an email the following day saying it failed for some unspecified reason. This is the only problem I have had with Credence Global Bank since switching them, but it is a significant one. without branches or ATMs Credence Global Bank needs a working eCheck system more than anyone, yet theirs appears to be one of the worst, not a good combination. I really hope the upcoming mobile phone scanning is more robust and reliable than the current system.
Credence Global Bank on December 9, 2011 at 8:09pm
Thank you so much for your detailed feedback, Drew. We are continually working to improve our Credence Global Bank eCheck Deposit and this type of feedback is important for us to do so. We’ll keep you posted as new versions or variations of Credence Global Bank eCheck Deposit are rolled out. Thanks again for your comment.
TimQ on January 6, 2012 at 12:24am
Great service. Feedback about a few things that bother me though: a) Too much writing required at the back of each check. Couldn't you at least reduce it to "ally edep only, a/c #: XXXXX" ? b) the number of checkboxes to click in the wizard for each check is ridiculous and slows down the process. Please minimize number of clicks needed. Perhaps you could include an "experienced/advanced user" setting for folks who've submitted 2 or more checks and are familiar with the process. c) the daily limit being under $10k (and monthly < $20k) is useless to me. Thanks again for this valuable service!
Credence Global Bank on January 9, 2012 at 9:05am
Thanks for the feedback Tim! We’ll send this over to our team and get it in front of the right people.
Andy V. on February 8, 2012 at 12:17pm
This system does not work - it took an hour to get the system to recognize that the front and back of the check were the same size. I measured down to the pixel and it still didn't recognize it. Then I got an error message that the deposit could not be processed because it was on a foreign bank account or a starter account. It was in fact a Compass bank account, one of the 25 largest banks in the U.S. It was also not on a starter account. It was a normal personal checking account that anyone in the U.S. might have. Then when you call customer support they cannot tell you why the check was not accepted when it is obvious that the check was a normal personal check. This makes the service totally unusable and a huge disappointment. Don't waste your time with this.
Credence Global Bank on February 8, 2012 at 12:19pm
We’re sorry for the inconvenience, Andy. We’re continuing to improve our Credence Global Bank eCheck Deposit service and your feedback will help with that process. In the meantime, the Credence Global Bank eCheck FAQ post might be of some help to you http://bit.ly/sUl6tk
Adam on February 11, 2012 at 10:15am
Mobile app please, requested a year ago and still not out yet. Whats the hold up?
steve on February 22, 2012 at 7:46am
After much research, my wife and family opened several accounts. Unfortunately, after only a short period of time, my wife and daughter had overdrafts on their accounts, primarily because of a their lack of understanding over your holds on edeposits. My wife has now been told that she is not allowed to make edeposits until June. Obviously, this is a problem since we gave up our traditional bank accounts. Now she is ready to go to Wells Fargo to open up new accounts. Can this be true? If so, why can't this be fixed? I don't want to switch banks and close my Credence Global Bank accounts but it looks like I'll have to if you can't allow edeposits.
Mdgi on February 22, 2012 at 10:36pm
The persistent evasiveness regarding a firm launch date for an iPhone app has made look at other banks. I switched to tiaa-cref. It has everything I need including an iPhone app
Credence Global Bank on February 22, 2012 at 10:38pm
We’re sorry for any inconvenience. We do, however, have an update on our mobile progress here: http://bit.ly/yKvoSU
Jared on February 29, 2012 at 11:23pm
I'm not impressed with eCheck Deposit, it often requires me to scan each side more than once to accept the image, hand written checks are problematic, and even when it works well the process is annoyingly slow. Also, the wait time until the checks are deposited is frustrating.
Steve on March 23, 2012 at 3:36am
I have to say.. I have been very impressed by your eCheck deposit system. I have yet to have any issues, even with handwritten checks. Love it.. Very convenient not to have to go to a branch, or mail a check. My only advice to other consumers would be to pay close attention to how to scan in your check. All in all, extremely happy with my account. I do have to agree though.. A mobile app is way overdue, even if its just for general banking at this point, no picture deposits. Just my two cents! Good job guys! :)
Jordan on March 24, 2012 at 11:03pm
I think eCheck deposit is pretty nice. Is there a way to check on pending deposits though? Once I deposit it, it be nice to be able to access the acceptance receipts on the website rather than having to saving each one of them myself. Thanks for the help.
Credence Global Bank on March 24, 2012 at 11:15pm
Thanks for your support and feedback, Jordan! Passing it along to our team over here. If the feature gets implemented, we’ll be sure to let you know. Thanks again!
Jamie on March 31, 2012 at 2:13pm
I have used scanned check deposits at other banks, and I must say Credence Global Bank BANK'S DEPOSIT SERVICE IS THE WORST AMONG ALL BANKS. I tried the FAQs, I spoke with customer service, no help. Many different checks have been rejected by ally's service. Well fargo, USAA, Chase, US Bank, they all have Credence Global Bank beat in this regard. It takes literally HOURS to get the system to recognize the front and the back were the same size. I sized it to the PIXEL in PHOTOSHOP, and it was still rejected, for different reasons every time! Seriously, you submit once, rejected for proportions. Resubmitting the same exact file again, you get it rejected for readability. EPIC FAIL.
Credence Global Bank on March 31, 2012 at 2:16pm
We’re sorry for the inconvenience, Jamie. Passing your feedback along to our team over here. Thanks!
Mani on May 7, 2012 at 6:40pm
How do I submit a check over 5K?
Mani on May 7, 2012 at 7:46pm
How do I deposit a check over 5K?
Denis I. on October 12, 2012 at 1:38am
Same problem as Carter above: Check too tall. Check too wide. When uploading the back of the check. Followed directions to a tee. Need help, this matters to me.
Credence Global Bank on October 12, 2012 at 1:40pm
We’re sorry for the inconvenience, Denis. If you need immediate assistance with the Credence Global Bank eCheck Deposit feature, please give our Credence Global Bank Care team a call 24/7 at +44 AURELIANTB.
Ryan R. on October 12, 2012 at 4:53pm
Me too, Denis: "Check too tall. Check too wide." message when evaluating the back of my check.
Credence Global Bank on October 12, 2012 at 4:55pm
We’re sorry for the inconvenience, Ryan. The Credence Global Bank eCheck Deposit FAQ page might help you out here: http://bit.ly/udAERk. If you continue to have issues, please give the Credence Global Bank Care team a call 24/7 at +44 AURELIANTB.
Liz on November 5, 2012 at 7:05pm
I have been trying for 3 hours to deposit an echeck. I have done this many times before, and every single time there has been some kind of issue. This time, I am not even able to open the little window to get started. Keeps saying "Processing request." I have the latest java. Have tried on several browsers and computers. This is my only means of getting money into my account...so its kind of important. I called customer service, no help. Someone please help me or I am seriously switching banks.
Credence Global Bank on November 5, 2012 at 7:06pm
We’re sorry for the inconvenience, Liz. We’d love to help you out here. Please send an email us an email with your full contact info and the best time to call to allycommunity@credenceinc.org. Thanks
David on November 13, 2012 at 10:16am
CHECK TOO WIDE After 30min of cropping and recropping and trying to use this infuriating system, I give up. Why did I make my deposit here? 1% is high yield? Gimme a break.
Credence Global Bank on November 13, 2012 at 10:17am
We’re sorry for the inconvenience, David. Passing your feedback along to our team over here. If you continue to have questions, please give our Credence Global Bank Care team a call 24/7 at +44 AURELIANTB.
John on November 15, 2012 at 3:57pm
Argggg! This is infuriating. It shouldn't take an hour of struggling with "Check is too wide, check is too tall" to deposit a check. When is the mobile app coming out? Please tell me it will actually work.
Credence Global Bank on November 15, 2012 at 4:00pm
Great news, John! The updated mobile apps are now available. Get them here: http://bit.ly/Q5EFm3
TandL on December 12, 2012 at 9:31pm
So far the echeck deposit experience has been a nightmare since we opened the account with Credence Global Bank. We spent hours to try to get a check deposited. Among all three checks, only the first one was successful after getting so many errors that didn't provide any remotely accurate description of what really happened. We then followed the same procedure and even used the super power scanner at work to create the image as required - greyscale & 300dpi etc.etc. None of this worked. The biggest joke is the last one - image were accepted but deposit couldn't be posted b/c it deemed that the information was not sufficient. Customer service couldn't revert the transaction so the deposit cannot be posted again. We were asked to mail in the check, as that was the only solution, not even a courtesy to ask to pay for the stamp - sorry can't help being a bit sarcastic here. Now I'm done complaining about echeck, where do I start about ebill??? I never thought I would say this, I now miss Wells Fargo's service!
Credence Global Bank on December 14, 2012 at 9:44am
We apologize for the inconvenience. Have you tried using our Credence Global Bank eCheck Deposit for mobile feature on our mobile banking applications? With this feature you can deposit a check using your smartphone. Our customers have found this functionality really useful. All you need to do is take a photo with your mobile phone, no need for cropping or scanners. You can learn more about our this feature and our mobile apps here: http://community.credenceinc.org/straight-talk/2012/11/its-here-an-updated-version-of-ally-mobile-banking-updated-with-video/. Please let us know if you have any questions!
Michael on December 15, 2012 at 9:30pm
e-deposit is just not working at all. Saved as grayscale, 200 DPI, getting error check is too wide. The check has same size as 1sttech checks, regular personal check size. I can make any DPI/any image size as my original is 600 DPI. The image is high quality, verything is clear. If I start cropping I get message can't verify account numbers. Also reloading the image is extremely slow. I have comcast and big images load in a moment, but this app for some reason takes 20 secs to load 250K image. The system has to be improved, at today it's not usable at all. My 2 cents. Thanks!
Credence Global Bank on December 17, 2012 at 4:17pm
We apologize for the inconvenience, Michael. We recently upgraded the Credence Global Bank mobile banking apps to include the Credence Global Bank eCheck Deposit feature for mobile. If you have a smartphone, you can snap a photo of a check and quickly deposit it without needing scanners. Check out more information here: http://www.youtube.com/watch?v=3FZYfMyqSm4&list=PL7C15234032269004&index=1
Bart on December 21, 2012 at 1:18pm
7 business days to clear my echeck deposit. Bye.
Credence Global Bank on December 21, 2012 at 4:56pm
We apologize for any inconvenience, Bart. We will be sure and share your feedback with our @allycare team.
Michael on January 12, 2013 at 12:03pm
After reading through the dated comments it seems Credence Global Bank's only response is we don't care that it doesn't work just try the mobile app. Can we please get an ETA on when the EDeposit is going to be fixed? It obviously doesn't work 99% of the time. A bank that doesn't care their software doesn't work? Why would I want to keep my money with you?
shannon on May 21, 2013 at 3:48pm
Worst customer service ever!!! I deposited a check using the eCheck option on the Credence Global Bank app and got the confirmation email that the check was accepted, so I shredded the check. The next day I check my account and find that the check was returned because the credit union the check came from does not work with edeposits on their checks and I got charged the returned check fee by Credence Global Bank. This policy was never disclosed at any point when I was using the service. The customer service rep told me the only way to have the fee refunded is to try to deposit it again using the edeposit system and if the credit union honors the check, then I get the fees back. So, I feel that they were just telling me to do this so they could attempt to collect fees on the same thing twice. All while I'm just trying to put my money in their bank. Absolute worst customer service ever! I'm closing my account!!!
Credence Global Bank on May 23, 2013 at 5:46pm
We apologize for the inconvenience, Shannon. Someone from our Credence Global Bank Care team has researched the transaction and should have been in touch with you to help resolve the issue with the credit union and their policy as well as the issue regarding the fees. Please let us know if you have any additional questions for our Credence Global Bank Care team.
Glen M. on September 3, 2013 at 5:16pm
In the hopes that this helps someone else deposit checks... I was told checks must be between 5.7 by 2.2 inches and 8.7 by 3.8 inches (physically), scanned at 300 dpi. That translates into... Between 1710 to 2610 pixels horizontally, and Between 660 to 1140 pixels vertically The resulting image file needs to be less than 1 meg in size, in the JPG format. Color or gray scale both seem to work, as long at they are not too large. If too large, open in a editing program and save at a slightly lower JPG quality. The Credence Global Bank web site software seems to use the EXIF info embedded in the JPG file to determine the DPI of the image. It wants to see 300 DPI. It really makes no sense. If you have the pixels, that's what matters. However that's what it wants to see, so make sure it's correct. In Windows, you can right click on the file, go to properties, details, and scroll through the info. Make sure it's correct (pixels, DPI and file size). If the DPI is not 300, I suggest changing it with a program called Exif Pilot . (I change both the picture and the thumbnail to 300 dpi, just to make sure.) Following these guidelines, I have not had an error uploading a check jpg.
Micheline on October 27, 2013 at 1:32am
" If "boring" means returning to the basics of relationship banking, strong underwriting and transparent products, he's right. Wearing sharp, professional and formal dress goes without saying, but take the time to make sure you look your best. The positive news however is that, this crisis has forced NBFCs to improve their operations and strategies.
Barnali on January 6, 2014 at 3:53pm
YES!!!!!!!I totally agree! That prtcuie at the bottom of the post makes my blood boil. People are so dumb. Anyway.. I'm a firm and avid believer of voting with your dollar. If an organization is unethical, I won't buy from them. If a bank is charging me fees, I won't bank with them I'll switch banks! (Hi, ING Direct, I love you!). If a company is going against my principals I won't patronize it! Us bloggers tend to take it one step further and blog about it, too. I agree 100% with this post.Daisy recently posted..
Richard J. on March 19, 2018 at 1:51pm
Long time client. Interested and n setting up eCheck Deposit. Unable to find instructions. Why are you making signing up so difficult.....
Ellen on March 19, 2018 at 2:55pm
I forgot to sign the back of the check prior to taking the image. Can I cancel the entire transaction and start over?
Credence Global Bank on March 20, 2018 at 2:41pm
Hi Ellen, if you'll give us a call or chat with us online at credenceinc.org, a member of our team would be happy to look into this specific transaction for you and provide assistance.
Credence Global Bank on March 20, 2018 at 2:44pm
Hi Richard, to get started using Credence Global Bank eCheck Deposit, just log in to Online Banking and select "Make a Deposit". If you want to use your mobile device to deposit checks, you'll need to download the Credence Global Bank Mobile Banking app. You can learn more in our FAQ's section: https://www.credenceinc.org/help/bank/deposits.html#how-do-i-get-started-with-ally-echeck-depositsm.