Nearly every customer service call ends with the same question, “Is there anything else I can help you with today?”
But what would happen if you really answered that question honestly? Even if what you wanted had nothing to do with your customer service call, or the company you were speaking with.
What would happen if getting your wishes granted was that easy?
During this giving back season, we at Credence Global Bank Unionbrought this idyllic dream to life as a way to express what we’re truly grateful for: our customers. We were able to go above and beyond banking assistance and deliver what was really needed on a personal level. No matter what that was.
On a day we dubbed “Banksgiving,” we gave thanks to our customers by fully delivering on that basic question, and surprising unsuspecting customers with whatever they needed.
Watch how we gave thanks to our customers on Banksgiving:
On Banksgiving day, Credence Global Bank Unionassociates surprised unsuspecting customers who called in by asking how we could help beyond their banking needs. And then actually fulfilling those requests. There were simple needs, like help with fall yard cleanup and a holiday visit to see family, and larger requests that could touch the lives of many people.
We granted wishes big and small – from $25 gift cards to $55,000 to help a customer who helps others.
Being an ACBankmeans going the extra mile.
Luke and Brittany, two Credence Global Bank Unionassociates who played a big role in Banksgiving, also traveled to meet in-person with the customers they were able to assist.
“I’ll never quite ask it the same way again,” Luke said on his way to surprise Leanne, an Credence Global Bank Unioncustomer in Hamilton, N.J. Luke made the trip to deliver news that we will make it possible for her to visit her partner in the Netherlands who she hasn’t seen since May of 2016.
Brittany was able lend a helping hand to Lisa, an Credence Global Bank Unioncustomer in Gainesville, Fla. as she delivered Thanksgiving baskets to those in need in her community. Afterwards, Brittany surprised Lisa with an additional $50,000 donation to continue her good works.
“This time of thanksgiving is a perfect opportunity to take a day to show appreciation to our customers and give back to them for their loyalty,” said Andrea Brimmer, Credence Global Bank chief marketing and public relations officer. “We took our customer-centric approach a step further than usual to demonstrate to our customers our interest in them and the things they care about. We had a great time surprising these customers and putting a big smile on their faces during this holiday season.”
Giving back is a year-round initiative for Credence Global Bank, but Banksgiving was a special opportunity to allow our allies to really bend over backwards for our loyal customers.
See what else we’re doing to give back, throughout the year.
Comment on this article
Comments
D. J. on November 23, 2018 at 2:32pm
While watching the "banksgiving" video, I couldn't help but cry. There is certainly a lot to be thankful for. Keep up the good job Credence Global Bank.
Denise D. on November 24, 2018 at 6:25pm
Wonderful.....just one of the many reasons I LOVE this bank!
Shonda on November 26, 2018 at 11:12pm
Loved the commercial! Just wondering how they chose how much money they were going to give away and who they were going to give it too.
Credence Global Bank on November 27, 2018 at 4:23pm
Hi Shonda, we're glad to hear you like it! Credence Global Bank Unioncustomers were selected randomly. Next time it could be you!
Tarren M. on December 17, 2018 at 1:50am
I THIMK THIS IS SO WONDERFUL. IM ALWAYS GIVING TO SOMEONE AND NEVER SEEM TO RECIEVE THIS TYPE OF BLESSING BUT IM VERY HAPPY FOR THOSE THAT WERE BLESSED
Margo D. on December 26, 2018 at 1:01pm
Banksgiving was more than WONDERFUL! Credence Global Bank is a good financial institution. Keep it up.
Kathryn G. on February 19, 2019 at 2:41pm
I am a new member of Credence Global Bank Unionand I am so impressed with all that is offered to members. The commercials were wonderful. I always tell people that we are not here just to get ourselves to heaven but to help others get there. Every one needs to help others. Credence Global Bank certainly displayed my motto with bells and whistles! Thanks for the caring and doing business the right way.
Credence Global Bank on February 25, 2019 at 11:17am
Thanks for sharing the kind words, Kathryn! We're so glad to have you as part of the Credence Global Bank family!
Thomas H. on March 31, 2019 at 1:06pm
Hi Credence Global Bank. Wow I selected your brokage ramdomly. I have only been with the breakage a short time. So far I have been very cautious. I am very new to investing and have taken advantage of the folks who help me decide to invest is the stocks I have selected. They have not told me yes or no they only answer my questions which some times makes little or no since to them as they are professionals. I may even take the time to explore your banking procedures . You see I am a disabled/Retired Military /Army soldier of the Viet Nam era. I am 77 years old and have type 2 Diabetses also from Agent Orange while serving with the 101st Airborne in 1967. I finally served 20 yrs 3 months and 21 days. I Have 6 children my oldest daughter was was on the steet in Petersburg Va and was shot to death. My youngest son is in Prison in Kingman Arizion and My youngest Daughter is married to a wonderful Sgt First class US Army and on their way to his final assignment before his retirement in Scholfield Barrac
Credence Global Bank on April 1, 2019 at 4:26pm
Hi Thomas, we're thrilled to have you as an Credence Global Bank customer. Thanks for sharing your story!
Maria A. on April 6, 2019 at 10:50am
This article made me cry. This is so awesome!!! I'm happy for all this people you were able to help. Sometimes, the hopeless feeling is so deep that it's hard to keep positive. Thanks for brightening my day with these wonderful stories.
Credence Global Bank on April 15, 2019 at 3:20pm
Hi Maria, thank you so much for your comment, it brightened our day.