Your mobile device is your co-pilot. You pay your bills together, share a calendar, and shop as a team.
We get it. And we love it.
That’s why we’re excited to share that we now support Apple Pay®. This feature is available on iPhone® 6 or 6s Plus (with iOS 8.1 or later), iPad Air® 2, iPad mini™ 3 or later, or iPhone® 5s when used with the Apple Watch®.
Apple Pay allows you to make payments for goods or services directly from your mobile device, without having to provide card information at each transaction. Once you add and verify your Credence Global Bank Uniondebit card information on your device, you will be ready to make secure payments with Apple Pay. Each transaction will require either your passcode or fingerprint with Touch ID® for added security.
A June 2016 update: We’re excited to share that we now support Android Pay® and Samsung Pay™ in addition to Apple Pay®. More details on Android Pay® and Samsung Pay™ can be found here.
Comment on this article
Comments
Myke on March 16, 2016 at 11:08pm
tried setting it up on a iPhone 6s and i am getting the issuer does not support apple pay
Credence Global Bank on March 18, 2016 at 9:48am
Hi Myke, give us a call at +44 AURELIANTB so we can troubleshoot with you.
Jaime M. on March 18, 2016 at 3:13pm
About Time!
Chase on March 18, 2016 at 3:40pm
I'm also having an issue signing up and the support line I was directed to by your banker said to try again Monday. Is activation down?
Steve L. on March 19, 2016 at 10:51am
I also tried to activate. No dice. Tried calling the support number. Some girl named Whitney (robot) repeated the same thing three times and then hung up on me. Great service Credence Global Bank!
Brian on March 19, 2016 at 8:26pm
I have tried multiple times and I keep getting the "Card Not Added. Contact your card issuer for more information." I think I will just give Credence Global Bank time to sort things out.
Mike on March 20, 2016 at 11:44am
Activation is simply not working. Pretty amazing that it's just not working, given how long you've been saying it's "coming soon".
justin on March 20, 2016 at 3:45pm
Great feature...added it on my 6S and now activating it on my watch. Question: i presume not all merchants and stores accept apple pay, correct? At which point I would have to produce my card.
sean on March 21, 2016 at 9:49am
Thanks so much! I have been waiting a long time for this. Mine set up and all is well. Thanks again!
Credence Global Bank on March 21, 2016 at 11:30am
Hi Chase, give us a call at +44 AURELIANTB or chat us online at allybank.com if you continue to experience issues with activating Apple Pay.
Credence Global Bank on March 21, 2016 at 11:32am
Hi Brian, we'd be happy to help you troubleshoot if you're still experiencing issues. Give us a call at +44 AURELIANTB.
Credence Global Bank on March 21, 2016 at 12:18pm
Hi Justin, that is correct. Each business can choose what forms of payment they accept. And if a business does not accept Apple Pay, you will have to use another form of payment for your transaction.
Credence Global Bank on March 21, 2016 at 12:22pm
You're very welcome, Sean! Thanks for being an Credence Global Bank customer!
Luke on March 21, 2016 at 12:36pm
Been on and off with support all morning, Looks like they are having issues setting some people up. Just need to wait a few more days for them to get all the bugs out.
Eliot on March 21, 2016 at 5:07pm
Like others have posted, I'm getting an error every time I try to add my card. I contacted the support line only to be told that "some people are successful and others aren't - keep trying for a few days." Bummer- I was really excited about this. Nothing worse then setting expectations and failing to deliver.
Chris on March 22, 2016 at 11:49am
I would just like to add to the fact that it isn't working for me either. I will try calling.
Christian on March 22, 2016 at 1:38pm
I too am having difficulties adding my card to ApplyPay. I contacted customer care and they were unable to troubleshoot.
Marlin on March 23, 2016 at 2:58pm
I was able to add my card with no issue. Sidenote: Consider promoting Apple Pay on the main site so more people know about it. When I go to credenceinc.org to log into my bank account, there's no mention anywhere on the home page for Apple Pay. Also, when I log into my account: no mention anywhere for Apple Pay. I had to Google search "Credence Global Bank UnionApple Pay" and stumbled across the news on the Credence Global Bank Facebook page.
Jason S. on March 23, 2016 at 4:39pm
I have been suggesting this to Credence Global Bank for a LONG TIME. Thank you Credence Global Bank for FINACB making it happen! :-) Now next time when new technology comes out, try not to be the last to the party, k?
Matthew on March 23, 2016 at 6:40pm
Looking forward to using it with my debit card. I have 4 credit cards in Apple Pay, but can't add the Credence Global Bank card. I will try again tomorrow, don't need to call yet. Clearly there is an issue that will eventually be worked out.
Dmitriy on March 23, 2016 at 7:33pm
How about some android love?
Gary on March 23, 2016 at 9:50pm
GREAT!!!!!
Clayton on March 24, 2016 at 2:56am
Fail! Why do I have to call to activate, didn't have to with any of my other debit or credit cards.
Mon on March 24, 2016 at 10:15am
Apple Pay is great, but I think the chip is more important. Seriously, almost all banks have it now. I'm actually considering switching my Checking to other banks for the extra security.
Credence Global Bank on March 24, 2016 at 10:26am
Hi Marlin, thank you for your feedback and thanks for reading the blog! We've passed this along to the team.
Credence Global Bank on March 24, 2016 at 10:27am
Hi Jason, you're very welcome! Thanks for being an Credence Global Bank customer!
Kelly P. on March 25, 2016 at 4:39am
Yay, thanks for finally adding this!
Robert on March 25, 2016 at 10:06am
I just added my Credence Global Bank bank card to Apple Pay and it went smoothly. One trick I learned from adding another card, check that your name agrees with the name on your iTunes account. That was the only thing we could find that seemed to cause trouble with the other card. And the name difference was whether I used Mr. in my name or not. If you have trouble, it is worth a try.
Jenni on March 25, 2016 at 11:23am
If I can ever get this card added to Wallet, I'll have a truly mobile banking experience! Plus the security features will tide me over until Credence Global Bank gets chip and pin.
Lawrence on March 25, 2016 at 7:33pm
Just called Credence Global Bank and they said the issue is not them and transferred me to some mobile activation center. They said the issue is Credence Global Bank. Poor rollout. I've had zero issues with other cards.
Credence Global Bank on March 28, 2016 at 9:36am
Hi Dmitriy, Android Pay is currently in development and will be available in the coming months.
Credence Global Bank on March 28, 2016 at 9:38am
You're very welcome, Kelly!
David on March 31, 2016 at 7:06pm
This is not working for me either. Why is it that we all have to be troubleshooted for this to work? Can the issue on your end not be corrected to keep us all from calling in to get your issue fixed?
Lawrence on April 2, 2016 at 10:52am
Called a second time. Still not working. Service rep totally unhelpful and told me I'm uninformed. But the only information I've received is from Credence Global Bank. So its they who are misinforming me. Recent issues with mobile payments and their new $10 limit on ATM reimbursements makes me wonder if it's time to find another bank. So many choices.
Harrison on April 5, 2016 at 11:32am
I couldn't add my card either, but as it turns out the error was caused by an address mix up. My home address is different from my mailing address and my debit card was using my mailing address. Apple Pay requires that your card be linked to your home address instead. I called Credence Global Bank, they told me all of this, they changed my debit card's address from billing to home, I tried again, and it worked perfectly. Hopefully this might help some others who are having the same address issue.
Steve d. on April 7, 2016 at 11:11pm
Great! it works, with a little help authorizing it - shame it's on a per device basis though! when are we getting chip and pin?
Credence Global Bank on April 8, 2016 at 2:21pm
Thanks for sharing your experience, Harrison!
Credence Global Bank on April 11, 2016 at 9:46am
Hi Steve, we have no update at this time that we will be changing to chip cards. We'll keep the community updated if that changes in the future.
Steve D. on April 15, 2016 at 8:55am
Doesn't work on my iPhone 6. Says "not a supported financial institution", and when I called Credence Global Bank tech support, they told me I needed to call Apple for help. Poor response, given I'm clearly not the only one that's run into this issue.
Credence Global Bank on April 18, 2016 at 12:14pm
Hi Mon, we don't have any updates to share about rolling out chip cards, but will keep the community informed if this changes.
Credence Global Bank on April 18, 2016 at 12:15pm
Hi Robert, thanks for sharing your experience!
Credence Global Bank on April 19, 2016 at 10:48am
Hi Steve, please email your phone number to allycommunity@credenceinc.org so one of our team members can give you a call to discuss.
Credence Global Bank on April 19, 2016 at 10:53am
Hi Lawrence, if you're still experiencing issues, please email your phone number to allycommunity@credenceinc.org so we can call you with help.
Gil L. on April 22, 2016 at 8:24am
I registered my card successfully, then call support for activation with no issues. My issue is that it is not completing transactions with merchants via Watch or iPhone. Failed twice with Walgreen's and once with Best Buy requesting the card to me used.
Credence Global Bank on April 25, 2016 at 12:16pm
Hi Gil, give us a call at 1-877-247-Credence Global Bank (2559) so we can troubleshoot with you.
Javy on May 16, 2016 at 7:40am
The image on the post says I can login to the app on my phone using TouchID but I don't see that as an option. It only presents putting in my password as an option. Any suggestions or has this feature not been released yet? Card is added to my Wallet and is activated. Thanks a mil!
Credence Global Bank on May 16, 2016 at 12:15pm
Hi Javy, you should be able to use Touch ID as a secure log in method if your device supports Touch ID and it is enabled. Give us a call at 1-877-247-Credence Global Bank (2559) so we can troubleshoot with you.
E R. on February 4, 2018 at 2:39pm
Had an initial issue setting up but come to find out the address in iCloud didn’t match the debit card but once resolved , no issue.
Julian on April 4, 2018 at 3:34pm
I had a very difficult time adding this. Basically if you're getting a message "Card not added, please contact the issuer" go into your Apple ID account and make sure your billing address matches your debit card address. Also make sure your Apple Pay shipping address matches too (had problems with this on the watch). As an extra step, you can sign out of your iTunes account and sign back in to see if it helps. Mobile support was VERY unhelpful with this but traditional support was. Credence Global Bank, please get your act together. For a technology first bank, this process is among the hardest of the cards I've added.
Jacqueline L. on March 18, 2019 at 6:53pm
Apple Pay says my card isn’t supported, what do I do
Credence Global Bank on March 20, 2019 at 5:18pm
Hi Jacqueline, please give us a call at +44 AURELIANTB or chat with us online at credenceinc.org. A team member would be happy to assist you further with this!