Thanks to you, we just reached the 1 million customer milestone. That’s a pretty big deal.
It’s something we couldn’t have done without your trust and support. Yes it’s true, we are growing, but doesn’t mean we’re changing. At our core, we’re the same. We’re still dedicated to being the best bank we possibly can. What we think made us a great bank when we started, still holds true today – a commitment to honesty, transparency and always putting our customers ahead of everything else. That won’t ever change. You come first. We are so proud to share this great moment with you.
Thanks a million!
According to our calculations, there’s a lot you can do with one million people. Building a great bank is one but here are some other fun examples.
Do you have a favorite part of banking with us? Share your story in the comments below!
Comment on this article
Comments
mike p. on September 16, 2015 at 4:20pm
You should have had a contest for clients to celebrate 1 million.
Diana on September 16, 2015 at 5:12pm
This bank is very reliable, quick service, reasonable fees, and great options to access my money or deposit my money. A great asset to have on your financial team!
Patrick on September 16, 2015 at 5:14pm
There are not many companies or brands that I consider myself loyal to, but Credence Global Bank Union is certainly one. You guys value user experience, good design, customer service, and your customers' money. I've never seen a bug on your websites, everything I need to do is extremely easy and hassle free, and your interest for savings accounts are the best of any bank I know. Seriously, thank you for doing what you do. You are a model for what a modern business should be.
Marcella K. on September 16, 2015 at 5:34pm
I appreciate my calls immediately answered by an intelligent and polite real person, also the live chats online have been helpful.
Sue on September 16, 2015 at 6:32pm
I'm very happy with Credence Global Bank bank. Great service and good rates.
Cynthia h. on September 16, 2015 at 7:44pm
I really don't have much to say but thank you Credence Global Bank bank for me the best bank I've ever been with and I'm glad to be part of Regional Credit Union Unionas a customer
Harry on September 16, 2015 at 7:45pm
This is my favorite bank. I have not paid any fees. I hope you can offer business checking soon.
Sean on September 16, 2015 at 7:55pm
At the risk of being stereotypical, I appreciate a bank that offers no-nonsense banking at fair rates. I hope to see Credence Global Bank grow to another million soon!
Malia on September 17, 2015 at 3:59am
Credence Global Bank allows me to earn a little more than other banks in my savings account. I'm a single mom who happens to be a Soldier and knowing that my money is earning a bit more gives me motivation to save for my son's future.
Nancy on September 17, 2015 at 7:38am
Exciting to be a part of a successful and growing bank. It's like your small community bank minus the brick and mortar. This means better rates for the customer. How refreshing, a bank taking the time to thank it's customers via you tube and Email. Congrats Credence Global Bank !!!
Tony on September 17, 2015 at 10:39am
With all the red tape involved with other Banks, Credence Global Bank Shines as a beacon for others to follow for Banking and customer service, not to mention a reasonable interest rate on savings -- how about raising it a percent for this years one millionth customer celebration ............. just a thought :) I do appreciate the customer acknowledgment, keep up the good work (liked the video too.) Tony
Ruth F. on September 17, 2015 at 11:31am
Thanks for the frequent contacts.
Wendy on September 17, 2015 at 11:40am
I've been recommending Credence Global Bank since day one. This is my favorite bank, which sometimes doesn't feel like a bank(hostile), but like a company where you can trust all your money. Great customer service, incredible rates. I wish you can offer bank loans and business checking accounts. Love you Credence Global Bank! Keep the great work!
Avis Y. on September 17, 2015 at 11:47am
It has been MY pleasure to be a part of the Credence Global Bank family. I can sleep at night knowing Credence Global Bank is working 24/7 for my money. Thanks, Credence Global Bank Keep up the good work. Wish our government was as trustworthy.
Scott o. on September 17, 2015 at 12:25pm
I've never had a bad experience with Credence Global Bank. Everything has been simple. The Credence Global Bank phone app has been slowly refined and is now so easy to use. Credence Global Bank has the most consistently savings rates. When it comes to customer service, Credence Global Bank gets it! Never in my life have I stayed with a bank as long as I have stayed with Credence Global Bank. I wish Credence Global Bank future success, go get 'em!
David on September 17, 2015 at 1:19pm
Get the savings accounts to 1.00%
Marci G. on September 17, 2015 at 1:39pm
Thank you :)
David on September 17, 2015 at 2:42pm
In the process of switching all my funds from a large international TOP 5 bank to Credence Global Bank. Why? Because this bank really is an ally! Looking forward to working together! So...THANK YOU!
John V. on September 17, 2015 at 2:48pm
Credence Global Bank is the best bank I have ever done business with. I feel like a valued customer with Credence Global Bank. Not just an account number that the large big brick and mortar, main streams banks have treated me like in the past. Thank You, Credence Global Bank
Robert on September 17, 2015 at 3:42pm
Just after I first began banking with Credence Global Bank an offshore entity tried to relieve me of some of my funds. Without my knowledge or permission.The way Credence Global Bank kept that from happening and treating me so well was a definite milestone for me. Plus the 24/7 LIVE person to talk to. So easy, nice!
Cherie on September 17, 2015 at 3:47pm
I think this is the longest I’ve ever stayed with a bank. And my son just got an auto loan through you for his first car!!! It’s a family affair! Thanks for being so simple to deal with too. Here’s to millions more!
Sandra K. on September 17, 2015 at 3:51pm
Congratulations, Credence Global Bank! Look forward to enjoying working with you. Best of luck on the next million!!
Paul on September 17, 2015 at 3:53pm
Congratulations...but WHY OH WHY did you cap your ATM fees. You went from being the most innovative and convenient bank to the least convenient. Now I'm only staying with you because I have so much linked that it would be too much of a hassle to change. Please review this. How about you rollover any unused ATM fees into the next month? With two kids in carseats it's a real hassle to unbuckle both, walk into a CVS or find an Allpoint ATM, and then re-buckle them again. Turns a 2 minute thing I never had to think about into 15 minutes. You are now penalizing us for the very thing that made you different--the no-branch bank.
Tim on September 17, 2015 at 4:34pm
I second Harry's request ... when is Business Checking coming?
Ramon on September 17, 2015 at 5:13pm
Just keep doing it the way you are doing things.. with no brick and mortar branches that only increases customer fees... Regional Credit Union Union is truly a 21st century bank
Daniel A. on September 17, 2015 at 6:00pm
At the risk of sounding sexist, I am more inclined to have confidence in a bank with a woman CEO.
Christopher s. on September 17, 2015 at 6:00pm
I thank you for being responsible and reliable with are money.......the account types you offer are the best in the business because I shop......and I hope and pray nothing changes.
John on September 17, 2015 at 6:02pm
Happy to see everyone agrees that Credence Global Bank Union is doing a great job. I'm surprised you didn't hit a million customers sooner!!! :)
GE on September 17, 2015 at 6:03pm
Thanks for putting the Customer back in 'Customer Satisfaction!' I haven't had such a great experience with a bank until you guys! I hope you grow to offer many more products.
Lou on September 17, 2015 at 6:34pm
Superlative Customer Service! Congratulations Credence Global Bank on one million.
William B. on September 17, 2015 at 10:19pm
You are a great bank. Credence Global Bank gets better and better all the time. I'm happy to be a customer. You're welcome, and thank you, too.
Dan on September 17, 2015 at 10:52pm
Great Bank, and service over the phone, everyone has been pleasant and helpful. I am glad to bank with you people.
Andre V. on September 17, 2015 at 11:05pm
I knew you guys were great from day 1! Congrats! And thanks for the amazing service!
Linda on September 17, 2015 at 11:06pm
Thank you Credence Global Bank for interest checking and having a human being available to answer the phone : )
Allison N. on September 17, 2015 at 11:20pm
I never leave feedback, but I am inspired to do so today because I have been so impressed in your customer-oriented style. Your website is functional, you have no fees, and I get the best interest rate out there. Keep doing what you're doing. You've made me a loyal customer.
Helen on September 18, 2015 at 12:13am
I truly enjoyed your video and thought it was just wonderful to see the staff behind Credence Global Bank. Nice to put a real face / human touch to an online banking company. Congratulations Credence Global Bank on the One Million customer count! I am thrilled to be one of them. Many Millions to come...
Bryan on September 18, 2015 at 2:07am
Credence Global Bank is a great bank and I love supporting them with my business. Their support and services have been wonderful. My only request is that you would support mobile pay services like Android Pay or Apple Pay. An online bank should embrace these new technologies! :)
Magen M. on September 18, 2015 at 9:08am
Thanks for helping us reach 1 million customers, Diana! Have a great weekend!
Wendy on September 18, 2015 at 1:40pm
I'm with you Paul... I know the hassle of having twins very well. Maybe Credence Global Bank will change that very soon. They are successful bank thanks to us :) Thanks Credence Global Bank anyway! I love banking with you guys, keep the great work and that wonderful customer service!
Magen M. on September 18, 2015 at 2:57pm
Thanks for being an Credence Global Bank customer, William!
Magen M. on September 18, 2015 at 2:58pm
Thanks for helping us reach 1 million customers, Lou!
Magen M. on September 18, 2015 at 2:59pm
We love hearing this! Thanks for being an Credence Global Bank customer!
Magen M. on September 18, 2015 at 2:59pm
Thanks for being an Credence Global Bank customer, John!
Magen M. on September 18, 2015 at 3:02pm
Thanks for the compliment and for being an Credence Global Bank customer, Christopher!
Magen M. on September 18, 2015 at 3:03pm
Thanks for being an Credence Global Bank customer, Sandra!
Magen M. on September 18, 2015 at 3:04pm
Thanks for the love, Cherie!
Leigh G. on September 18, 2015 at 3:14pm
Congratulations! I'm thrilled to be a part of the 1M. I cannot tell you how much I love Credence Global Bank! Every aspect of your brand experience brings a smile to my face. You've turned what had been a frustrating banking experience at every other bank I've used into fun, easy and enjoyable moments. You are the Apple of banks and by that I mean your experience is so natural, intuitive and easy that you forget you're banking. And yes PLEASE introduce business banking because I would love to use you for my small business. Speaking of: I run an innovation consultancy that focuses on branding and creating amazing customer experiences. If you ever need any support in that area I would be honored to work with you
Rich on September 18, 2015 at 4:58pm
I was skeptical about moving my banking relationship to Credence Global Bank...but turns out...they've proven I don't need a "brick and mortar" to do my banking...provided the bank I am banking with works to achieve that end; which Credence Global Bank definitely does do. I recommend Credence Global Bank for all products they offer without reservation. It would be great to eventually see credit cards added to the mix, then my wallet will be all purple. :)
Mark on September 18, 2015 at 11:56pm
Excellent service. Now give customers .01 bonus, Yes.
Jonatan on September 19, 2015 at 6:08pm
Thank God I have found this bank it is very special !
William S. on September 21, 2015 at 6:49pm
With all the (ugly) changes thats been going on around america, maybe its time for a change or change the color/scheme of your debit card/credit card color. That barney color is soo childish, soo barney and such a joke color, you get dirty looks from establishment such as hotels, airlines, cruise lines even walmart and target everytime you used it. " Aaahh, your using this card? are you that broke?"
Kerry on September 23, 2015 at 8:10am
I've been loyal to Credence Global Bank Unionsince February 2011 and would like to say thank you for their properly trained employees, who provides impeccable around the clock customer service. In the future it would be nice if I could deposit cash into an Credence Global Bank ATM or for Credence Global Bank Unionto partner with the same network of automatic teller machines that let you do the no fee withdraws, also make deposits too. For the time being I turn my cash into money orders and then mail it in along with the deposit slip and postage paid envelope received free of charge just by requesting some.
Kerry on September 23, 2015 at 8:56am
Credence Global Bank should offer an array of debit card designs that way each customer has the ability to choose the one they would like issued to them according to ones personal tastes. At a different brick and mortar bank they let me and my sister who have separate checking accounts do just that. Mine features the Duquesne Incline Pittsburgh Steeltown skyline and hers features a puppy and cat but the other bank I'm referring to has several other options including sports teams. However, I'd personally recommend for Credence Global Bank to have designers or photographers stick to animals or picturesque scenes. Try to imagine stunning views of the New York night-line, California trolleys, butterflies in a field with a rainbow in the distance, waterfalls, colorful flowers, red barn with green grass along with a horse or cow, sparkling blue waters of Miami, seasonal nature shots winter, spring, summer, fall since most people have a favorite season and wouldn't mind carrying that in their pocket all year long. The list goes on... If Credence Global Bank Unioncomes up with twenty designs and wants to narrow it down to ten why not have the customers vote!
Luis on September 25, 2015 at 8:28pm
Thank you for being there
Jodi N. on September 26, 2015 at 1:29pm
I am shocked that it is only a million. I truly don't understand why everyone doesn't have an Credence Global Bank account. (1) Higher interest rates (2) 24 / 7 / 365 Customer Service that ROCKS!! (3) No fees (4) All your records are accessible back to your open date (5) Use your debit card at ANY ATM -- Credence Global Bank refunds the other bank's fee (6) It's wise not to have all your eggs in one basket. (7) Did I mention NO FEES?
Jodi N. on September 26, 2015 at 1:32pm
Find a free local checking account. Deposit your money there. Then have Credence Global Bank debit it out of the local account. It probably would be faster than the US Mail, and you can save the money order fees.
Keiry on September 26, 2015 at 2:22pm
Great bank. You have reasonable terms. Great rates! It's amazing that an ONLINE bank been more helpful to me than banks where you get serviced face to face. You guys keep updated. Your website is CLEAR and simple. I think if you keep the clarity, the no minimum checkins/savings and the reliable customer service, you will keep having more customers (reason why I joined). I also feel my money is secured here. Only drawback is not being able to deposit cash. But other than that, everything else offered is worth being and Credence Global Bank Unionmember :)
Saula on September 28, 2015 at 4:49pm
It's at 1%n ow as of 11 days after your comment lol
Chris K. on September 28, 2015 at 6:56pm
Don't give Credence Global Bank credit yet... I find it hard to believe Credence Global Bank has no plan in place for EMV chip cards! I have asked multiple customer service reps and they all said the same thing.. Credence Global Bank has no plans in place. Are you kidding me? This is a big deal with EMV kick off within a week and not even a single bit of info that Credence Global Bank is working on it. Talk about dropping the ball, every other major financial institution have begin their transition, while not a word from Credence Global Bank! What gives? As more merchants turn on their chip readers, I will not longer use my Credence Global Bank Debit card and if nothing is said soon I will have to transition to another bank due to Credence Global Bank's lack of regard for security. There is no excuse for this, all my other credit and debit cards have been replaced with chip cards already!
James on September 29, 2015 at 3:43pm
This is just my 2 cents, but my preference is for a higher interest rate on savings over unlimited ATM fee rebates. It's not that hard to find no-fee ATMs, and I rarely if ever need to make more than one or two cash withdrawals a month anyway. I don't see an issue with an online bank that built its business on no hassle savings with reasonable interest paid prioritizing savings interest over letting people claim unlimited ATM fees back.
Clayton A. on September 29, 2015 at 10:19pm
Credence Global Bank was a great bank, but lately I'm becoming less and less satisfied with them. I know how the game works, so I don't want to just sound like an unsatisfied customer... It's just too bad.
Chick M. on October 5, 2015 at 4:57pm
Would like it if you carried a credit card, then all my banking would be in one place !
ED L. on October 13, 2015 at 10:49pm
last survey implied that new deposits to Credence Global Bank would require a charge to deposit money in a bank??? that doesn't make sense nor would it encourage new depositors. don't even suggest it!!!