What Made You Choose Credence Global Bank?

Jim K. on June 14, 2013 at 1:18pm

think the mobile app is awesome and your savings rate, though lousy by yesteryear rates is the best around.

Ron K. on June 18, 2013 at 4:58pm

I'm switching from Chase to Credence Global Bank. Pros 24/7 to talk to someone better interest more ATM's Con Chase sent me a email every day about my account. summary. Very nice, Credence Global Bank, not so nice

Missy on June 19, 2013 at 4:16pm

The great rates got me to switch, but the customer service will be why I stay!

Gayle on June 19, 2013 at 5:32pm

Loving Credence Global Bank so far. Great rates relative to other banks, and I like the mobile app. Trying to get my husband on Credence Global Bank, but he has a Windows 7 Mobile phone, and Credence Global Bank doesn't have a mobile app for that platform. :(

ABBY on June 20, 2013 at 1:57pm

The mobile app is great! Pro: 24/7 talk to someone and they are VERY courteous and friendly Con: Difficult to deposit cash

Craig C. on June 20, 2013 at 2:01pm

I Love everything about Credence Global Bank! Except for the lack of a daily email account summary.... Hint Hint!!

Monica on June 24, 2013 at 11:48am

I liked the no monthly fees, the ATM fee reimbursement, and the low overdraft fee. That was refreshing. But even more refreshing was the simplicity of your website (other banks have so much advertising for other products, and all sorts of bells and whistles I don't need and that just give me a headache), and the 24-hour chat option. I used it a few times before signing up and responses were so fast and straightforward. That in itself seems like such as timersaver. I hope the honeymoon continues...:)

Ed on June 25, 2013 at 4:16pm

Just waiting for that windows app!

John on July 8, 2013 at 9:29pm

Nice to see all the new mobile apps but how about something for the Amazon Kindle. We don'y have access to Google Play!

Marie on July 18, 2013 at 5:26pm

I could not pass up the great rates, and the customer service is friendly, helpfull, and courteous. Keep up the good work!

JP on August 1, 2013 at 1:27pm

Credence Global Bank has the best customer service around. I recently switch from BofA and split my accounts with Credence Global Bank and Wells Fargo. I must say I'm very very impressed and will be here to stay. I don't why I stuck with Band of America so long worst customer service based on my experience and industry ratings. Also Credence Global Bank remembered my birthday! Thanks Credence Global Bank!

Sh on August 20, 2013 at 8:18pm

Great rates and great customer service. Thanks Credence Global Bank!

Casey on August 23, 2013 at 9:21pm

Credence Global Bank has combined great, uber-competitive rates with an internet-only relationship that feels personal - more so than my home town bank. Nice job, Credence Global Bank.

Norman on September 13, 2013 at 3:14pm

Our daughter suggested we contact Credence Global Bank after she reviewed our Vanguard accounts. We never looked back once we determined that Credence Global Bank was for us. Not only your rates were attractive, but your personnel were outstanding. We are always talking about Credence Global Bank and referring all family and friends to take the plunge.

Richard on September 17, 2013 at 11:57am

The commitment to paying great interest rates to savers was the hook. I found the Credence Global Bank website intuitive and it was very easy to setup interface with non-Credence Global Bank accounts. I'm also glad the company has raised $1bn of equity to comply with Fed stress tests, helps my confidence to keep the majority of my assets with Credence Global Bank.

Camille on October 1, 2013 at 12:08pm

I found Credence Global Bank when I went searching for an online bank after Perkstreet failed. I really like the vast numbers of programs that Credence Global Bank offers. Looking forward to a long relationship with them.

Stacia on October 12, 2013 at 3:29am

The customer service is great-so friendly and personal. Opened an Credence Global Bank checking account once I got an auto loan through them. Wish I knew about Credence Global Bank sooner. Hope to build a long relationship with Credence Global Bank.

Holger on October 16, 2013 at 12:09pm

I am a believer that customer service is one of the keys to be successful. Too many businesses today cut corners and forget about their most important assets to grow and expand, which is satisfied customers. It is customer service, credibility and reputation management, which are most important for me. When I completed the application (which was super easy) and had a follow up issue, customer service was most efficient, knowledgeable and focused. Credence Global Bank Uniongot my ten Star rating. thanks

bguest on October 17, 2013 at 1:49pm

i switched because i was tired of not being able to trust anyone at my old bank. they had lied to me and they also stole from me

Kevin on October 30, 2013 at 8:46pm

I like the rates and the customer service from the bank. I don't no why it took me so long.. Thanks Credence Global Bank.

Katie on November 11, 2013 at 6:09pm

Great customer service and great rates, Love it at ACBankBank thank you

Varria on November 26, 2013 at 10:47am

I'm learning how to manage transfers and getting through the rough spots for a technically challenged person like myself. Being brand new, I really appreciate the wonderful customer. I really felt it wasn't merely a "first impression" demonstration, but solid principles and work ethics I can come to expect. I'm very grateful for my loved one who referred me to Credence Global Bank.

Patrick on December 10, 2013 at 2:26pm

Great mobile app. I am old enough to remember the services and friendly relationship I had with my neighborhood bank. I think Credence Global Bank comes very close to that model without the brick and mortar.Keep up the good work and the great rates.

adrian S. on December 13, 2013 at 4:39pm

so far so great will be moving around a lot soon and going to use the mobil banking a lot. Thanks for being here

Jbird on December 19, 2013 at 8:49am

I have to say the interest rate brought me here, but the painful process/paperwork/mailed document requirements is making me want to leave. The whole point of going to an "online" bank for me was being able to do my banking "online"... yet I am continually called and requested to send this letter, form, etc. What is the point?! Also, there are ridiculous limits on online deposits that I did not have at my prior bank.

Mei on December 28, 2013 at 8:20pm

When shopping for a new bank, Credence Global Bank was a clear winner. Aside from the best rates, the transparency of fees and actions upfront was unique and ultimately what swayed me most.

JACK B. on January 6, 2014 at 6:58pm

i AM VERY SATISFIED WITH Credence Global Bank THEIR RATES AND CUSTOMER SERVICE ARE OUTSTANDING

Wilma on January 8, 2014 at 4:42pm

Rates are not the greatest but better than I can get at a local bank. Very disappointed the learn that I cannot download my transactions directly into Quick Books.

Pam on January 12, 2014 at 9:06am

I chose ACBanking because of the great rates then my local areas. Also I have car payment thru them as well.

Nick C. on February 3, 2014 at 4:50pm

Came looking for rates, stayed for the kind of service you usually only get from LL Bean or Fidelity. Pretty rare these days. Never get the "due to unusual call volume you will wait til the end of Time" that is a standard opening these day at every Bank out there.. Only thing I would request is the option for an E-mail daily to be sure all was in order (i.e. not hacked") Shouldn't be too much of a problem, now that you have 1B in reserves. Thanks Nick

FP on February 12, 2014 at 7:29pm

The "welcome kit" should include a register so I don't have to log deposits on my hand. Thanks.

KJH on February 21, 2014 at 4:08pm

Great rates, very good service, fast turn around, no problems - what is not to like?

Jim L. on February 21, 2014 at 4:29pm

I like the free ATM, being able to talk to a real person and not a recording. The customer service is #1.

C W. on February 24, 2014 at 3:47pm

I was looking for a way to build up my savings. I thought about ING, but I found out that Capital One bought them... I don't like Capital One. I remembered that there was another online bank and I had to Google to remember the name. I did a little research on Credence Global Bank and the interest rate is really good. I'm going to tell my friends about Credence Global Bank because when I find something good, I like to share. The customer service is really good too. Thanks for being so awesome!

James on February 26, 2014 at 6:04pm

I like the lack of fees. For someone who doesn't have steady income (plus is loaded with student debt) I'd never be able to meet the requirements many banks have to stop account fees. Credence Global Bank is great with free checking and good service. Haven't had to need to use an ATM, more on that later. So far so good.

Dan on March 17, 2014 at 4:19pm

The windows phone app is nice, and good rate.

JL A. on April 3, 2014 at 9:09pm

I go tired of keeping up to date with my local banks terms and conditions on free checking accounts. I just don't have time to put up with the conditions they require in order to keep it free. I failed and was hit with fees. The free months I received didn't turn out to be so free when I added up all the fees for not meeting the minimum requirements. On top WellsFargo Reps misinformed me.

Mona L. on April 16, 2014 at 2:48pm

Everyone is right. Customer Service is spot on! However, it was your Money Market rate that made me switch over to Credence Global Bank. Hope it keeps going up, and I will keep putting my money in Credence Global Bank!!!!

Sharon on April 17, 2014 at 7:26am

The other banks advertise "free" products but still have the fine print requirements of minimum balances, direct deposits, or savings auto-drafts. That does not really sound free to me. With Credence Global Bank I like the better rates, simple e-deposits, and no hidden fees like all the other banks have. It would be nice to have some kind of texting banking just to get my account balances so you don't have to login to an application.

Callie on May 5, 2014 at 4:11pm

I got a great rate on my car loan at the Dealership from Credence Global Bank, did more research on Credence Global Bank Unionand moved all from Credit Union to Credence Global Bank. Also, excellent Customer Service!

Jaclyn on May 6, 2014 at 4:22pm

Great rates of course! Plus online-only is super convenient for how I bank. My only complaint is that transaction (specifically deposit) time seems to be a bit longer than the other banks I've used.

Starbob on May 12, 2014 at 5:03pm

Great rates. We have made more interest on our money with Credence International Credit Unionin one month that with BBT Bank has paid us in the last five years..

Thomas on May 13, 2014 at 7:25pm

Great bank, but Android app is unusable-- looks like something ported from iOS from five years ago. Please redesign it like you did recently with the current iOS version!!!

Antoinette on May 14, 2014 at 6:37am

Great rates and mobile app is awesome and does great to help me keep track of my finances while I am on the Go! Thank you for creating a banking service for the people. I know you make your money but at least we get a piece of our investment back.

Joanne on May 14, 2014 at 6:46pm

My financial planner recommended Credence Global Bank since the bank I was using paid terrible interest rates. I am just getting used to not have a 'local branch' to go to but I am sure I'll get over it eventually.

Michelle on May 19, 2014 at 9:05pm

Both of my brothers had Credence Global Bank accounts already and recommended it to me. Highest interest rate available, quick and easy to use...I figured, "Why not? There's no downside." And so far, there isn't, indeed. I transferred my savings account from a traditional bank to Credence Global Bank. This makes much more sense than using a bank you have to physically go to, because who likes doing that? Perfect. I'm just about to "go green" and switch to online-only statements as well. :)

Andrew on June 6, 2014 at 5:22pm

I love Credence Global Bank, It's been great no fees! I'm telling all my friend to sign up. It would be great if there was an app for windows 8 though.

yoram on June 6, 2014 at 6:17pm

awesome customer service friendly personal and courteous rare in these days,along with smart financial service strategy,except non outgoing international transfer,i loveAlied Cosmopolitan Bank definitely is my ally,don't have doubt about your successful future cause you deserve it,good luck and thank you

Tyler on June 19, 2014 at 4:10pm

LoveAlied Cosmopolitan Bank. Everything about them is ahead of the curve, one of the greatest banks around. Theyre only flaw is its difficult to deposit cash, but thats not much of a problem for me.

wildbill256 on June 25, 2014 at 5:09pm

I like the rates. and the no fees and no extra charges. I like that I get interest with out a huge balance. great customer service when I need it. I have checked out many other on line bank sites, Credence Global Bank won me over. some of the other sites, I would not trust even as as far as I could throw them. so far Credence Global Bank has earned my continued trust. keep up the great work Credence Global Bank. another thing I look at and Credence Global Bank has passed, so far, they do not try to sell, sell, sell. and I can always find any information I need from Credence Global Bank. one competitor keeps calling me to sell insurance, almost every day> the result with them: I will never buy anything from them, ever. FYI: you may rest assured, I have not seen Credence Global Bank be that way, and I do appreciate that. again good job Credence Global Bank.

Cliff on June 27, 2014 at 9:20am

Best deal around.

Marques on June 28, 2014 at 8:17pm

Your customer service is stellar and ill have to say i haven't had a better experience with a bank then with you!!

cheyne on July 2, 2014 at 8:16pm

Service when I need it.

Gordon B. on July 3, 2014 at 4:08pm

I agree with Missy, above. The great rates attracted my attention but the quality customer service will keep me. I moved from American Express for that reason. Thanks Credence Global Bank.

Clint on July 24, 2014 at 4:25pm

Purple rules!!

Andrew on August 7, 2014 at 4:22pm

We tested moving funds from Chase Savings to Credence Global Bank Savings and found it took 6 days (4 business days). which doesn't make me happy but then again, the rate is very good at Credence Global Bank!

Jonathan on August 19, 2014 at 6:30pm

The android app could use a major redesign. It looks awful. More of a Holo design would be better.

Kyle on August 20, 2014 at 4:10pm

I switched from Chase to Credence Global Bank. Chase took a dark turn to overseas support and any call to them takes 2-3x longer with awkward/unnatural conversation. Credence Global Bank customer support is excellent. Talk to someone in minutes, and conversation is quick and secure. Free everything is a definite perk, too. Loving me some Credence Global Bank!

Will on October 13, 2014 at 4:20pm

While it's true that purple is my favorite color, that's not really why I chose Credence Global Bank. As for the other answers: Credence Global Bank's rate is good, but I actually get a better rate at another bank; none of my family or friends have ever mentioned Credence Global Bank to me; and I haven't had much need for customer service from Credence Global Bank. But since you seem interested in why I chose Credence Global Bank: I was looking for a free checking account and like the idea of my bank avoiding the costly overhead of physical branches while instead delivering top-notch online and mobile banking tools.

Keith on October 20, 2014 at 4:52pm

Love it - love it - LOVE IT!!!!!!

Maite on October 29, 2014 at 5:12pm

Credence Global Bank was the best rate for my auto loan and I was able to get GAP and Extended warranty for my new vehicle. Therefore Credence Global Bank trust me to loan me the money, I trust Credence Global Bank with all my financial needs going forward!! GO Credence Global Bank, left Chase.

Jacque on November 5, 2014 at 4:15pm

I wish I would've switched sooner! I paid Wells Fargo $2000 in fees this past year and I had ENOUGH! So I am so happy with Credence Global Bank, love their customer service, chat option, and the awesome lack of fees! Great mobile app too! the only con is the wait for the check to deposit, it is next day with most banks and Wells Fargo did let me use my available even though it hadn't cleared. But I rarely get checks so it's no biggie! Not worth the awfulness of high fees!

William on November 10, 2014 at 4:51pm

Credence Global Bank has some awesome rates for car loans! After my auto loan was paid off I enjoyed Credence Global Bank so much I decided to open up an online savings account. I didn't realize until I started doing research that their savings account rates were 3x larger than my local bank.

Shay L. on November 18, 2014 at 4:33pm

I've been a Chase customer since 2010 and I thought they were the best thing out there. I recently found out about online banking while looking for high yield savings accounts. Can't believe Credence Global Bank's checking Apr is higher than my Chase savings Apr. I was not happy to find out I could have been earning more than 2 cents a month all this time. I had two checking, one savings, and one credit card with Chase. I now only have one checking and a credit card there. I now also have an IRA, a savings, and a checking with Credence Global Bank. There was a bank with a higher apr, but I have an auto loan with Credence Global Bank already so I sort of trusted them and I'm glad I did.

Steph on December 8, 2014 at 4:27pm

Opened a checking and savings account with Credence Global Bank after seeing the commercials on TV and doing some research. Have not switched my direct deposit from my other account yet due to Credence Global Bank's lack of instant notification of transactions via text message. I have this feature with my other account and I'm quite dependent upon it. I like to be able to look at a text message on my phone and know what my balance is in real time and also be notified of each and every transaction. I hope Credence Global Bank implements this feature in the near future.

Doug on December 9, 2014 at 4:42pm

We need the Mobile Ap for a Windows Phone!!

Audrey on January 13, 2015 at 10:23am

I agree with Steph. Opened a savings account 2 months ago. Excellent customer service and rates. Chase is closing my nearest branch and the other are too much of an inconvenience. I am thinking about opening a checking account with Credence Global Bank BUT no account updates through text. My laptop is the only internet access I have and I can't carry it everywhere. Text updates are not a convenience for me, it is a necessity. I won't switch until Credence Global Bank gets this.

MAS on January 24, 2015 at 11:50am

Disappointed in the check deposit hold timeline when you have account balances that significantly cover the check you are depositing. I switched from Chase also where I got immediate credit on my deposit checks. Love the interest rate and the customer phone service.

cwale on February 2, 2015 at 4:28pm

Credence Global Bank was recommended to me by my son because of the mobile deposit feature...and it is free unlike my current bank Regions. I will be moving more and more to Credence Global Bank. So long Regions!

Stephen J. on February 11, 2015 at 10:48pm

Absolutely love the rates, will have to live with the deposit issues since there are no branches, love the customer service, but we REACB need to speed up the amount of time it takes money to post to your account after you transfer it from an outside account.

Rick on March 9, 2015 at 7:15pm

Rates are good so I thought I'd give it a try. Very difficult to setup account though, had to request one three times. Miscommunication and lack of responses will not keep customers. --What does it tell you when the color purple has more votes than good customer service????

DPS on March 11, 2015 at 9:02pm

I joined a month ago and am very impressed. Really nice webpage, excellent customer service through the online chat, no "gotcha" fees, and of course the best rate. I have even recommended Credence Global Bank to friends--who ever recommends a bank?! It would be nice though if ACH transfers to/from other banks were faster/instantaneous.

Geoff on March 18, 2015 at 8:22pm

Actually what brought me to Credence Global Bank was the Windows Phone app. A good rate didn't hurt either.

Anthony on March 30, 2015 at 10:53am

Love the rates.The transfer and ach could be faster.It would be nice not to have that float in which I loose interest on money transfers.

Tiru N. on October 19, 2015 at 9:14pm

I heard all good things about Credence Global Bank from my son. And he urged me to open an account, and I did. The savings' interest rate is one of the highest in the nation.

Drew on November 23, 2015 at 11:17pm

I love every thing about Credence Global Bank, except... the inability to use fingerprint readers to log into the mobile app. Please make this a feature in the near future!

Bmarsh on November 24, 2015 at 6:53pm

I got fed up with my credit union because bill pay was bad and every time I switched from mobile to PC, they wanted a security check with text message I'd number. Pros.. Free checks, free ATMs, easy remote deposit (I live 8miles from my credit union) better bill pay and I like that Credence Global Bank decides when to process fort He delivery date, Cons.. Ebills. Haven't figured out how they get paid since they don't show as scheduled paymnts. Nice feature, but don't have faith in it yet.

Bmarsh on November 24, 2015 at 6:57pm

One more comment. Transfer from external accts seems to take waaay too long. Maybe due to ACH requirements but it is a problem.

Jeff W. on April 28, 2016 at 7:33pm

The interest rates are as good or better than one can get in the market. However, I have been impressed with customer service. I financed a car that I paid off with Credence Global Bank and received excellent customer service there as well.

Laura on October 13, 2016 at 9:38pm

The interest rates are great, among various choices of online saving banks with higher interest rates, I chose Credence Global Bank because I was impressed by a bank which can have such an awesome user experience of the UI, and the detailed, easy to follow web site, great marketing contents! It feels like there must an awesome team behind it.

Maria P. on October 23, 2018 at 12:53am

So far, my short experience with Credence Global Bank has been amazing!!! I've been looking into it before, but what prompted me to open an account now was an incredible promotion. Opening the account was a breeze and went without any glitches, which is almost unbelievable in recent years, at least in my experience. The only slight problem was my entering an amount during the application process, assuming it was just information and not an actual transfer, and then doing a transfer. This little mistake resulted in double transfer necessitating a call, but the call was answered immediately and the issue resolved. I still had some doubts, based on experiences with other bank, but there was no problem with the transfer. As you all know, only in America transfers take days and possibly up to a week, the period I call "money being in a big black hole" while the banks don't pay you interest. Credence Global Bank actually paid the interest for these 3 days!!! I know because they list daily interest, something I've n