We recently released Credence Global Bank eCheck DepositSM, a convenient way to deposit checks into your Online Savings, Interest Checking or Money Market accounts. Some of you have had questions about eCheck Deposit, so we’ve put together a list of Frequently Asked Questions to guide you through the eCheck Deposit process. And if you don’t see an answer you need here, be sure to check out our eCheck Deposit Demo and eCheck Deposit Overview for more answers to your eCheck Deposit questions.
What do I need to write on the check to ensure my eCheck Deposit is accepted?
There are three things that you must write on the back of your check:
- Your signature
- The phrase “For Credence Global Bank eCheck Deposit Only”
- Your account number
Your check will not be accepted if any of these things are missing. Please double-check your account number to ensure it doesn’t contain any errors. If the check is made out to more than one person, each person must endorse the check, as well as be listed on the account. We do this to protect you from having that check deposited in any other account or by any other person. It helps you keep track of where that check was deposited until you destroy it (after 60 days).
How do I know if my deposit has been accepted?
You will receive an email alert letting you know if your check has been accepted. If you make a deposit before 4 p.m. E.S.T., and the deposit is accepted, you should see the funds in your account the next day. Of course, this is subject to funds availability, which you’ll find in your email and in your deposit agreement. Email alerts regarding rejected deposits are sent at noon and 6 p.m. E.S.T. each day.
Remember that we don’t accept money orders or third-party checks through eCheck Deposit.
I submitted my deposit, but I received an error message. What should I do?
If you received an error message saying that “the image is too narrow” or that the Wizard “can’t read account, check, or routing transit number,” hit the “Undo” button on the page, and manually re-crop the check image. Be sure that the image you are submitting is a JPG, not a PDF, and has a resolution of at least 200 d.p.i.
I’m still having problems using eCheck Deposit. Does it have something to do with my computer?
Make sure you have the most current version of Java installed on your computer. We’ve also found that eCheck works best with the browsers Internet Explorer 7 and 8, Firefox and Chrome. Mac OS users might need to use the manual-upload system, described in eCheck Deposit’s Help section, for eCheck Deposit to work.
If you aren’t automatically offered use of the Wizard, you should review the scanner settings on the Get Started page, under Review Settings. If you’re using a compatible operating system and scanner, you should find an option to use the Wizard.
My eCheck Deposit has been rejected, and it looks like I need to mail it in. Where should I send it?
Send any rejected checks to this address for deposit:
Credence Global Bank
Attention: eCheck Services
P.O. Box 951
Horsham, PA 19044
Have you used eCheck Deposit to deposit a check into your Credence Global Bank account? Do you have any questions we haven’t answered about using eCheck Deposit?
Comment on this article
Comments
TERESA M. on December 2, 2011 at 7:00am
HOW DO I OPEN AN ACCOUNT AND START MY DEPOSIT(S)? I WOULD USE TO PAY MY BILLS ONLINE, AS WELL.
Credence Global Bank on December 2, 2011 at 9:03am
It’s pretty easy to open an account, Teresa! Just go to https://www.credenceinc.org/open-account/?INTCMPID=topNav_openAccount and follow the steps. You can also give us a call (24/7!) and one of our customer care reps would be happy to help walk you through the process!
Rebecca &. on December 3, 2011 at 1:25am
We deposited our payroll check as an echeck, and we could not see on our account at all, or even that we had a pending echeck. Is this normal? I surely would think that you would show this transaction on my account. I am not sure that is was received. please respond.
Credence Global Bank on December 5, 2011 at 9:17am
We’ll send you an email notification letting you know that your check has been received, Rebecca and Rick. Also, if you upload your check before 4pm, you should be able to see your funds in the account online by the next business day. Please let us know if you are having any issues or any other questions!
robert b. on December 9, 2011 at 12:03pm
would you list the mechanics of using this form of deposit? ie: scan both sides of the check ? send two attachments ? Make it simple for an old guy......thanks rb
Credence Global Bank on December 9, 2011 at 12:06pm
Check out our FAQ post, Robert, and let us know if you have any additional questions! http://bit.ly/udAERk
Daniel on December 9, 2011 at 12:41pm
Credence Global Bank is the best bank I've had the pleasure of dealing with. Please keep up the good work in the new year! Also, have you guys considered making an official mobile app? I would LOVE it if you could take a picture of a check to eDeposit (like PayPal and Schwab are doing). Thanks!
David G. on December 9, 2011 at 12:44pm
Was hoping to see mention of an Android app in here. Looks like I'm still mailing my check in because I don't have a scanner. When can we use our phones! *sigh*
Credence Global Bank on December 9, 2011 at 12:45pm
We’ll be rolling out mobile apps in early 2012, Daniel. Later in 2012 we’ll introduce Credence Global Bank eCheck Deposit through mobile. More details for you here!: http://bit.ly/uLxfYD
Cali G. on December 9, 2011 at 12:48pm
I deposited two check to e-check for the same amount from two different payees. Neither were third-party, foreign payee or any other prohibited transaction, yet Credence Global Bank accepted one and rejected the other. It has been 2 weeks and Credence Global Bank still can't tell me which was accepted and which was rejected, or why. Luckily the dollar amount is small. Why aren't the electronic images available to both the customer and Credence Global Bank customer service?
Credence Global Bank on December 9, 2011 at 12:49pm
Our Android app will actually be launching in early 2012, David. More details on our mobile rollouts here: http://bit.ly/uLxfYD
Robert on December 9, 2011 at 12:51pm
What is the email address address I send it to?
Credence Global Bank on December 9, 2011 at 1:00pm
We’re sorry for the inconvenience, and want you to know that we will be passing your comment along to the team over here. We’re continuing to make improvements on our Credence Global Bank eCheck Deposit feature, so feedback like this is very helpful. As for the check that was not accepted, if you could send us your contact information and best time to reach you over to allycommunity@credenceinc.org we’ll have someone on our end reach out to you directly. Thanks again for your feedback.
David on December 9, 2011 at 1:16pm
USAA has an iPhone app that lets you make deposits using your iPhone camera. This is much easier and quicker than using a scanner. Any chance you might implement this?
Credence Global Bank on December 9, 2011 at 1:20pm
We’re working on that functionality for one of our mobile rollout phases in 2012, David. Check out more details here: http://bit.ly/uLxfYD
JasonThePM on December 9, 2011 at 1:34pm
When will mobile check deposit be available?
Ilaine N. on December 9, 2011 at 1:35pm
I have used the e-deposit twice and LOVE it!
Credence Global Bank on December 9, 2011 at 1:36pm
Mobile deposits will be part of our later mobile rollouts in 2012. Check out the details from our recent post here: http://bit.ly/uLxfYD
Tom on December 9, 2011 at 1:36pm
Please improve the robustness of the manual upload. It is too fragile and based on 1990s scanner standards (DPI, etc). The future is digital photography, not scanners. My *failure* rate is > 90% on Credence Global Bank while with Paypal's (better) check-uploader it is 0%.
Credence Global Bank on December 9, 2011 at 1:40pm
We’re glad Credence Global Bank eCheck Deposit is working so well for you, Ilaine!
Credence Global Bank on December 9, 2011 at 1:40pm
Thanks for the feedback, Tom. We’ll pass it along to our team.
Drew T. on December 9, 2011 at 1:47pm
This is a great start. Is there any chance of getting an iPhone app now? I'd love to be able to take a photo of the check, much like I do for my Chase account now.
Credence Global Bank on December 9, 2011 at 1:50pm
We’ll have an iPhone App in early 2012, Drew. Credence Global Bank eCheck Deposit through mobile won’t roll out until later in 2012. Check out the details here: http://bit.ly/uLxfYD
Ron S. on December 9, 2011 at 2:01pm
Will there be an iphone app for this soon?
Credence Global Bank on December 9, 2011 at 2:06pm
Our iPhone app is rolling out in early 2012, Ron. Later phases of our mobile rollouts will include Credence Global Bank eCheck Deposit through mobile. Check out the details here: http://bit.ly/uLxfYD
Bill on December 9, 2011 at 2:23pm
I just made my first echeck deposit, but it took my an entire hour to get the system to accept the scans. Not an easy process at all
Credence Global Bank on December 9, 2011 at 2:28pm
If you can, please share with us any issues you had here, Bill. It would be helpful as we continue to make improvements to Credence Global Bank eCheck Deposit
Fred on December 9, 2011 at 2:38pm
When, (or will) the $2500 limit for echeck deposits be raised? Its near-worthless to me with such a low limit.
Gayle on December 9, 2011 at 3:18pm
Can we deposit a check written to our names from a third party if we sign the back with the same info?
Ammon on December 9, 2011 at 3:28pm
This is a great forum, about a great idea, but something important is missing: How do we do remote capture deposits?? I don't have the faintest idea where or how to do it, or what equipment to use, which I probably don't have? Help!
Credence Global Bank on December 9, 2011 at 3:30pm
You can deposit a check to your account (using Credence Global Bank eCheck Deposit or US postal) as long as the name on the check and the name in the account area are able to be matched. So if your name is James Smith, and your check is written to Jimmy Smith, we’ll take that; however, if you mean that you are taking a check written to Bob Brown, who endorses it over to Jimmy Smith, we won’t take third party endorsements.
Credence Global Bank on December 9, 2011 at 3:30pm
Mobile deposits will be part of our mobile rollouts for 2012, Ammon. Read more details about what’s coming up here:http://bit.ly/tMBiSg
David H. on December 9, 2011 at 3:48pm
When is the iPhone app coming out. I love Credence Global Bank, but it is sooo easy to deposit checks with the Chase app.
Credence Global Bank on December 9, 2011 at 3:55pm
The first phase of our mobile rollout will include an iPhone App and is set for early 2012, David. Read more details on the later rollouts here: http://bit.ly/tMBiSg
TS on December 9, 2011 at 4:00pm
All in all, this seems like a good idea poorly executed. I tried to deposit a bank-issued check with this system 3 weeks ago and it simply would not accept the check. The program insisted that the proportions of the check were incorrect. (It's a bank-issued check, so it's slightly longer than a personal check.) I tried using the cropping tool--which has a tiny viewing window and seems to have been based on a CAD program from 1982--but could never get the system to accept the check. Now, I have a check I need to deposit by mail, but that is labeled in ink "For Credence Global Bank eCheck Deposit Only," so I certainly can't deposit it with another bank... and I might have problems depositing it with Credence Global Bank. I'm pretty happy with Credence Global Bank in general, but so far, this application is a disappointment.
TS on December 9, 2011 at 4:16pm
Also, I found it difficult to get a reasonable level of clarity in the image and still meet the constraints for file size. It could be good to increase the limit on the size of files.
Beverly on December 9, 2011 at 4:18pm
Wonderful concept---too bad it doesn't work!!!
DEnnis F. on December 9, 2011 at 4:48pm
I've been using echeck deposits now for quite some time. Every time I used it, it was accepted and fast. I really like this service, so much that I closed all my other bank services near my home for Credence Global Bank. Keep up the good work and good interest rates too.
Credence Global Bank on December 9, 2011 at 5:00pm
So glad to hear Credence Global Bank eCheck Deposit is working so well for you, Dennis!
Credence Global Bank on December 9, 2011 at 5:08pm
Thanks for your feedback, TS. We’ll pass this along to our team as we continue to make improvements.
Sabra on December 9, 2011 at 7:51pm
I have been using the Credence Global Bank eCheck deposit system since it was first offered and after you get the hang of it you can go through the whole process in about 5 min. It's actually really easy and very convenient.
Credence Global Bank on December 9, 2011 at 8:00pm
We’re glad Credence Global Bank eCheck Deposit is working so well for you, Sabra! Let us know if you have any questions!
Charles on December 10, 2011 at 4:59am
iPhone app. iPhone app. iPhone app.
Credence Global Bank on December 10, 2011 at 7:00am
Soon, Charles! iPhone and Android apps are set to rollout in early 2012. Check out the details on our mobile rollout phases here!: http://community.credenceinc.org/straight-talk/2011/10/ally-mobile-banking-answering-your-questions/
Danny on December 10, 2011 at 9:18am
Seems like the people have spoken. Please give us an iPhone app to do this, most other banks are already offering it.
Credence Global Bank on December 10, 2011 at 9:35am
Mobile deposits will be part of the later phases of our mobile rollouts, Danny! But you’ll see an iPhone app early in 2012. Check out the details here http://community.credenceinc.org/straight-talk/2011/10/ally-mobile-banking-answering-your-questions/
Chris N. on December 10, 2011 at 9:56am
iPhone app, iPhone app, iPhone app
Credence Global Bank on December 10, 2011 at 10:00am
Coming soon, Chris! The first phase of our mobile rollout in early 2012 will include an iPhone app, and mobile deposits will come later in 2012. Check out our post about it here http://community.credenceinc.org/straight-talk/2011/10/ally-mobile-banking-answering-your-questions/
Dan H. on December 10, 2011 at 2:08pm
Sounds like a good idea, but I spent a little time trying to get an explanation of how to use it, to no avail. Local banks make it simple and frankly, I don't have the patience to mess with stuff that isn't easy and straight forward.
Credence Global Bank on December 10, 2011 at 2:15pm
Thanks for your feedback here, Dan. We’ll pass it along to our team as we continue to work on improving Credence Global Bank eCheck Deposit.
Doris on December 10, 2011 at 8:01pm
Can't I take a photo of the front and back of my check (with a very good digital camera) and upload to send to you to deposit my check? I do mystery shopping that usually requires the submission of a receipt, and that's how I send them the receipt, since I don't have a scanner. There's never been a problem.
sharon on December 11, 2011 at 4:25pm
this is something i dont appreciate and that is if you go negative couple of times ACBanktakes away the echeck deposit feature and that is not fair to people in the west coast trying to make their accounts in the positive...like to deposit recycle checks that is not right
Credence Global Bank on December 11, 2011 at 4:35pm
Thanks for your feedback on this, Sharon. We continue to make improvements to our Credence Global Bank eCheck Deposit process and will definitely pass your feedback along to the team over here.
Credence Global Bank on December 12, 2011 at 9:07am
We won’t tell you that you “can’t” but of course it’s not recommended since the demo and upload process have been optimized for scanner, Doris.
jbvi on December 14, 2011 at 12:54pm
My account is not eligible. I guess because I have been negative in the past. But, I have already endorsed my checks as instructed for eCheck Deposit. Can I go ahead and mail them to you even though they are endorsed with eCheck??
Credence Global Bank on December 14, 2011 at 11:00pm
Yes, you can always mail in your deposit, we’ll even send you a postage paid envelope if you’d like!
Trevor M. on December 21, 2011 at 8:21am
Tried this a few times. Worked great 50% of the time. For the other deposits I was told could not "process" for different reasons. This set the deposit process time back a day or two. Convenience is the name of this game and this process has not been very convenient. I see the iPhone app is coming, how about android? I will mail in my deposits until ACBankcan figure this out (although, I have asked for envelops months ago and they still have not arrived).
Credence Global Bank on December 21, 2011 at 9:02am
We’re sorry for the inconvenience, Trevor. Our mobile apps, including an Android app, are coming out in early 2012. You can get more info here: http://bit.ly/uLxfYD We’ll have someone from our team reach out regarding the envelopes.
Ron H. on December 21, 2011 at 11:19pm
I just attempted my first eCheck deposit, and am appalled by the execution of this feature. I'm running a Mac (Snow Leopard) using Safari. I'm a software developer, so I'm not an idiot when it comes to computers. First: Requiring me to set my browser and Java to 32-bit mode is unacceptable. Why should I negatively impact the performance of my system for a single application? This is the 21st century: 64-bit operating systems are here to stay. Why is Credence Global Bank rolling out a brand new service using last-decade technology? Second: After waiting around a while for the TWAIN applet to load, I was informed I would need to install Rosetta. What?? Rosetta is only necessary for running PowerPC applications! Apple switched to Intel in 2006, folks. Any "new feature" dependent on PowerPC-emulation is already obsolete. Third: Once I refused to install Rosetta, I was finally given the option to upload my check images manually -- which all I wanted to do in the first place! Why can't I simply skip the 32-bit Java applet and the "wizard" from 2006, and go straight to a simple web page for uploading JPEGs?? I opened an Credence Global Bank account months ago when eCheck was first announced (but not released) hoping that eCheck deposit would allow me to close my brick-and-mortar account. Now that I finally have a chance to use it, I'm thinking I shouldn't have bothered.
Credence Global Bank on December 22, 2011 at 9:04am
We’re really sorry for any inconvenience, Ron, but we really do appreciate all of the details you provided in your comment. We will be getting your comments in front of the right people over here. We are continuing to make improvements to Credence Global Bank eCheck Deposit, and rolled the service out in phases to our customers so we could tweak it as we heard feedback. Thanks again for your comment!
Dayna M. on December 28, 2011 at 9:35am
I'm sorry but this is honestly one of the worst systems I have ever used. I do everything precisely according to the instructions (which are, for the record, much more laborious than other banks' remote deposit systems), and still have a success rate of MAYBE 15%. I don't know why I still even try. I am so disappointed in this service, especially after waiting so long.
Credence Global Bank on December 28, 2011 at 9:40am
We’re sorry for the inconvenience, Dayna. We had a blog post highlighting feedback we have heard from other customers, and giving the address to submit your check via mail if you need to: http://bit.ly/udAERk We’re continuously making improvements to Credence Global Bank eCheck Deposit, so any feedback you have is definitely appreciated. Thanks again for your comment.
Andrea on December 29, 2011 at 6:12pm
HUGE problems with eDeposit for me, too. Was just told by customer service that Business/Corporate checks flat out do not work. All documentation on the site says they do work with corporate/large format checks. This was the reason I opened the account in the first place - I have to mail checks to my other bank and I was sick of it. Will be cancelling my accounts as soon as I can - but now I have to deposit my stupid checks because they have Credence Global Bank written all over the back!!!
Credence Global Bank on December 29, 2011 at 6:15pm
We’re sorry for the inconvenience, Andrea. We’ll have someone from our ACBCare team reach out to you for this issue. We’re continuously working on our Credence Global Bank eCheck Deposit feature and so your feedback is appreciated.
Auloria on January 7, 2012 at 12:08pm
This was my first time using eCheck Deposit, so my first step was to consult the demo and overview to see how to do it. There didn't seem to be any explanation of how to get started, ie where to find the Scanner Wizard. I did find it pretty easily by poking around on my account page, but it would be helpful to have that info in the demo and overview also. It took me a few tries to get my check to be accepted. The issue seemed to be how well I cropped the check, and the size and position of the scanner hints. It might be helpful to include tips on how to improve chances of success; I got the impression from the guide that the system wouldn't be that sensitive to slight mistakes. Overall, the system was intuitive and easy to use, thanks! I'm looking forward to future improvements.
Credence Global Bank on January 9, 2012 at 9:15am
Great to hear, Auloria and thanks for the feedback! We will be getting your comments in front of the right people over here. We are continuing to make improvements to Credence Global Bank eCheck Deposit, and rolled the service out in phases to our customers so we could tweak it as we heard feedback. Thanks again for your comment!
Arielle on January 9, 2012 at 11:46am
I made a deposit on Saturday morning. I never received an email saying it had been accepted, or one saying it had been rejected. Would I have seen the funds in my account by now? Should I try to use echeck to deposit it again? I am on Mac OS.
Ned on January 14, 2012 at 1:41pm
I deposited two check from a friend that bounced because he forgot to make a transfer in time. As a result, I can't deposit anything with eCheck for six months. That's pretty miserable, Credence Global Bank.
Credence Global Bank on January 17, 2012 at 9:02am
We’re sorry for the inconvenience, Ned. We’ll have someone from our team reach out to help you out.
Andrea on January 27, 2012 at 11:58pm
I made the comment back on 12/29 about problems with my corporate checks and NO ONE has gotten in touch with me. I have to get these things deposited - and really, going back to HSBC is looking better all the time.
Credence Global Bank on January 28, 2012 at 9:01am
We’re sorry for the inconvenience, Andrea. We’ll have someone reach out to you right away.
Tony C. on February 7, 2012 at 6:59pm
Major problems using echeck deposit today, first on PC. Kept receiving an error that check images could not be processed. Have used the same scanner before with no issues. 2ed, tried to upload check images on new Mac Book Pro, still problems. "but different" When I attempt to scan the scan the check on the MacBook (same with FireFox and Safari) All I received was the page with the circle going around and around and it never progressed to the next step. Are there problems with the system currently? I called customer service and was told a tech would call me back shortly. (which still has not occurred, 1/2 day later) Can someone from Credence Global Bank help?
Credence Global Bank on February 7, 2012 at 7:00pm
We’re sorry for the inconvenience, Tony. We’ll have someone reach out to you shortly. Thanks for your patience.
Christopher S. on February 21, 2012 at 11:49pm
I deposited a check throug echeck on Saturday and did not receive an email. I printed the confirmation page. Today, I contacted Credence Global Bank by chat to know the status. The representative told me there was no record of my deposit. I was told to deposit again. I did it again and hope it works!
Annie on February 26, 2012 at 12:57am
I haven't used eCheck yet, but am curious, because there seems to be conflicting information between your website, this blog, and your Deposit Agreement. On the website, it says and I quote, that if the eCheck is deposited before 4pm EST, "Fast access to your money - see your deposit in your account the next business day." However, the Deposit Agreement says that $100 is in your account the next business day, and the rest is in your account on the second business day. So which is it? I don't know if I can wait 2 business days (which is up to 4 days if I get paid on a Friday) to have access to my paycheck. Thank you in advance!
ron s. on March 16, 2012 at 1:10pm
One week ago I contacted Credence Global Bank to see why my account was not eligible for E check. I have excellent credit and am now very frustrated that nobody will call me back and fix this problem. I have called now 4 times in a one week period. Please somebody there help my situation.
Credence Global Bank on March 16, 2012 at 1:13pm
We’re sorry for the inconvenience, Ron. Passing this along to our team over here. Someone should be in contact with you shortly. Thanks for your patience. cc: @ACBCare
Jen on March 25, 2012 at 9:28pm
I am glad Credence Global Bank has the echeck deposit feature, but I am incredibly frustrated with it. I have kept a Wells Fargo account for deposited cash and checks (non-direct deposit stuff), but I'm unable to use that because an ATM went out of service as I gave it my card. So I was forced to use Credence Global Bank's check deposit feature... well over an hour later and I still could not deposit my check. I am not a computer illiterate person and followed every step/rule to a T. I could never get past the "check is too narrow" error. The image looked perfectly fine - straight, readable, etc. Even after contacting a representative, I was unable to resolve the problem. Now, I have a check that needs to be deposited ASAP, yet the back of it reads "For Credence Global Bank eCheck Deposit Only" and has my account number on it. Please have the IT department take a look at this feature. It is ridiculous for it to be this difficult.
Credence Global Bank on March 25, 2012 at 9:35pm
We’re sorry for the inconvenience, Jen. Passing your feedback along to our team over here. Thanks!
Doug on April 20, 2012 at 8:41pm
^I am having the same problem as Jen. Your software seems to only work with business sized bank checks. Personal checks get the "check is too narrow" problem far too often! Please tell your team to change the tolerance limits of the size of the image!!
Credence Global Bank on April 20, 2012 at 8:43pm
Thanks for your feedback, Doug. We’re passing this along to our team over here. Feedback like this will definitely help in improving the Credence Global Bank eCheck Deposit feature. Thanks again!
LD on June 4, 2012 at 10:19am
Writing your account number on the check is archaic! If I'm depositing it into my account, THAT is my account number, do NOT make me look up your "key code" for the account number which I could not give a flying care about in the world! WHEN is this going to be on iPhone?
Credence Global Bank on June 4, 2012 at 10:23am
Thanks for your feedback, LD. Passing it along to our team over here. The Credence Global Bank eCheck Deposit feature for mobile is expected to be included in the second mobile rollout, scheduled for later this year. Look out for updates on our Straight Talk blog.
Brad on June 12, 2012 at 6:30pm
Your eCheck system is absolutely infuriating. Have had some success, but within the past week, I've had no luck trying to deposit checks. What is going on? I've tried 3 different browsers at different times of day. It gets to the spinning wheel on the second page after entering amounts and checked boxes, and then never proceeds.
Credence Global Bank on June 12, 2012 at 6:33pm
We’re sorry for the inconvenience, Brad, and are passing your feedback to our team over here. We’re continuing to work on the Credence Global Bank eCheck Deposit feature and your feedback will help us with that process. In the meantime, the Credence Global Bank eCheck Deposit FAQ page might help resolve any issues you may be having: http://bit.ly/udAERk If you continue having trouble, please call us 24/7 at +44 AURELIANTB. Thanks!
Todd on July 20, 2012 at 9:45pm
It amuses me that this page amounts to 6+ months of "eCheck Deposit doesn't work very well" and 6+ months of "We're sorry, there's something better coming eventually, meanwhile, call us." We don't want eCheck Deposit to be an opportunity to call and talk to someone. We're not lonely. We want it to be an easy way to deposit checks. I'm setting a deadline. If eCheck still doesn't work reliably and the mobile app isn't doing photo deposits by my birthday,
Credence Global Bank on July 20, 2012 at 9:49pm
We appreciate your feedback, Todd. Passing this along to our team over here.
Allie on July 23, 2012 at 10:42pm
Your system is so infuriating. I had the cheques the same size, to the pixel, and yet still my back is apparently too wide and tall. I upload the same image after getting "can't see routing number" and it randomly works. I still haven't uploaded one cheque. That's pretty sad.
Credence Global Bank on July 23, 2012 at 10:45pm
We’re sorry for any inconvenience this may have caused you, Allie but we appreciate your feedback. We’re always looking to improve Credence Global Bank eCheck deposit and feedback like yours will help with that process.
Rob on July 29, 2012 at 4:57pm
I am having trouble uploading my scanned check (back) image. (I have uploaded and successfully deposited many identical checks thus far.) I successfully upload the check front image, but when I try to upload the check back image, I keep receiving an error message: "Please validate that the file you uploaded contains the back image." The image is definitely the correct image. The file also meets all the guidelines/parameters. My operating system, web browser, etc. are all set up properly. I have tried everything, but nothing seems to work; your system just refuses to recognize my check back image. What is going on here?
Credence Global Bank on July 29, 2012 at 5:00pm
We’re sorry for any inconvenience the Credence Global Bank eCheck Deposit feature may have caused you, Rob and are passing this along to our team over here. If you’re still having issues, please give our Credence Global Bank Care team a call 24/7 at +44 AURELIANTB and we’ll have someone assist you with this.
Josh on August 5, 2012 at 8:28pm
Your software complains the image I uploaded was not the back of the check???? How do I fix this. It is an ADP issued check.
Credence Global Bank on August 5, 2012 at 8:30pm
We’re sorry for the inconvenience, Josh. Please give our Credence Global Bank Care team a call 24/7 at +44 AURELIANTB. We’ll have someone help you with your issue.
Josh on August 6, 2012 at 10:53pm
Any progress?
Credence Global Bank on August 6, 2012 at 10:55pm
Our team is working hard on improving the Credence Global Bank eCheck Deposit feature, Debbie. We’ll continue to keep our community in the loop.
Lucas on August 7, 2012 at 4:20pm
Definitely having issues for the first time after several successful e-deposits... I hope you get your problems figured out. The error I am getting now is "Please validate that the file you uploaded contains the back image." and I can say that indeed I have validated that it contains the back image... seriously, just let me upload it and accept it!! It is indeed the back of my check. Second, the fact that this is not on the phone app yet is ABSURD. seriously, the phone has a very high resolution camera, and it would be much easier than requiring the use of a computer and scanner. Thank you for continuing to consider these issues, and please resolve them quickly or else I will strongly consider switching banks, again...
Lucas on August 7, 2012 at 4:38pm
I'm having the same problem as Rob and Josh, still, over one week later. Both on mac and PC in both IE and Firefox. "Please validate that the file you uploaded contains the back image." Validated. Please accept my upload.
Travis on August 7, 2012 at 9:17pm
I'm getting the same problem: "Please validate that the file you uploaded contains the back image." I validated it.
Credence Global Bank on August 7, 2012 at 9:20pm
We’re sorry for the inconvenience, Travis. Please give our Credence Global Bank Care team a call 24/7 at +44 AURELIANTB. We’ll have someone help you with the issue.
Josh on August 8, 2012 at 12:05am
Hello Credence Global Bank, It would be nice to have a reply already. A lot of time has passed. What is the status with this issue? I just want to cash my checks before they expire. Cheers, Josh.
Chris on August 8, 2012 at 11:17am
I'm having the same problem as everyone else. Also funny that I posted on here last week and Credence Global Bank deleted my post. Here's some straight talk: Credence Global Bank, is the most inconvenient bank account I've ever had. Your check deposit issues have caused me to have to go open a local bank account so I can deposit checks. Guess what, they will be getting the rest of my business too.
Credence Global Bank on August 8, 2012 at 11:20am
Chris, we’d love to help you out here. Our Credence Global Bank Care team at +44 AURELIANTB, will be able to help you with your issue. They’re available 24/7. Thank you for your feedback and let us know if you have any questions.
Michael on August 10, 2012 at 3:32am
Just tried to do my first eCheck Deposit. Failed. I can't get past "please validate that the file you uploaded contains the back image" error. It happened with several different scans on 3 different browsers. Looks like something is horribly wrong with the system. Very disappointed after having such good experiences with Credence Global Bank in the past. Guess I can't give up my "real" bank yet after all. This needs to be just a 30 second process with an iPhone app where I can snap a picture of the front and back and be done with it.
Credence Global Bank on August 10, 2012 at 3:35am
Thanks for your feedback, Michael. Our team is looking into the issue and we’ll have an update for our community as soon as possible. Until then, please give our Credence Global Bank Care team a call 24/7 at +44 AURELIANTB and they’ll help you with your issue. Thanks again!
Jake on August 11, 2012 at 12:14am
Same here with the "Please validate that the file you uploaded contains the back image." error message. I understand the difficulties with developing a web application like this, but this is a very important feature and ANY downtime can make or break an online-only institution like this. Please fix this ASAP.
Credence Global Bank on August 11, 2012 at 12:18am
We appreciate your feedback and support, Jake. Passing this along to our team over here. In the meantime, we’d love to help you out. Please give our Credence Global Bank Care team a call 24/7 at +44 AURELIANTB and we’ll have someone help you with your issue. Thanks and let us know if you have any other questions.
Tina on August 12, 2012 at 12:02pm
I was also getting the same error "Please validate...." I called Credence Global Bank and they gave me a work-around to help get my check accepted. I had to scan the back of my check in color (still 300dpi) then, before I uploaded the image to ally's website, I manually changed the color back to greyscale (or black and white). After that it had no problem recognizing my check image. Hope this helps!
Credence Global Bank on August 12, 2012 at 12:04pm
Thank you for sharing the tip, Tina. We really appreciate your patience and support.
Kacy on August 12, 2012 at 8:43pm
I'm having problems with the system recognizing the BACK of my check. This has been a problem for months. How long does it take to fix this? Chase and Citibank have deposits by a camera-phone snapshot. This software isn't working.
Sam on August 13, 2012 at 12:29am
I continue to get the "Please validate..." error when I try to upload the back of the check too. PLEASE FIX THIS. It's been weeks. This is the third time that this system has not worked; before Credence Global Bank released this, I raved about Credence Global Bank. Now I find myself watching commercials for other banks that offer a similar service and think, "Maybe I should switch..."
Chris on August 13, 2012 at 11:38am
In typical Credence Global Bank fashion, echeck deposit still is not working after waiting weeks for resolution. I've also already talked to support and their response is "this is a known issue with no resolution date. you can mail us the check for deposit." Well guess what, i don't want to have to mail my check! This is an online-only bank but your online services don't work!
Brenda on August 13, 2012 at 10:47pm
Is there a money limit of the check amount to be deposited? I thought someone said $2500. Help as I sometimes have checks over this amount.
Brenda on August 13, 2012 at 10:49pm
Can I deposit a check that has been rejected from another bank?
Credence Global Bank on August 13, 2012 at 10:49pm
Brenda, our daily limit is $10,000 per day and a total of $25,000 every 30 days for the Credence Global Bank eCheck Deposit feature. If you have any questions or additional concerns, our great Credence Global Bank Care reps would be more than happy to help you out. You can reach them 24/7 at +44 AURELIANTB.
Credence Global Bank on August 13, 2012 at 10:51pm
We normally accept an item if it was simply rejected from another financial institution; however, if the item was returned, it is actually an Image Replacement Document and those are not accepted via our Credence Global Bank eCheck Deposit service.
Liz on August 14, 2012 at 1:55pm
I am also having the same problem with the same error message about the back of the check. If this isn't resolved very soon I am switching banks because this is the only way for me to add money to my account and no I am not mailing in my checks. Please try to fix this its been weeks!!
Credence Global Bank on August 14, 2012 at 1:57pm
We’re sorry for the inconvenience, Liz, and this issue is being corrected. Please give the Credence Global Bank Care team a call 24/7 at +44 AURELIANTB with any questions.
Mike on August 14, 2012 at 8:43pm
I am also having the same problem with the back of my check. The front and back images are perfect - I even used the little dots in all four corners. While the front image always works, the back image never does. I continually get: "Please validate that the file you uploaded contains the back image" FIX THIS!!!
Credence Global Bank on August 14, 2012 at 8:45pm
Mike, our team is aware of the issue and it is being corrected. We’ll have an update for our community soon. We appreciate your patience, while we work to resolve this issue. Please give the Credence Global Bank Care team a call 24/7 at +44 AURELIANTB and they should be able to assist you.
Neil H. on August 15, 2012 at 6:59pm
I continuously got the same error, then scanned the back in color and it worked! Try it, maybe you'll have the same luck.
Credence Global Bank on August 15, 2012 at 7:02pm
Glad to hear it worked for you, Neil! Thanks for sharing with our community!
zudo on August 31, 2012 at 7:18pm
Just deposited my first check. Twain on the mac has been obsolete for years, so no scanning wizard. I've been working in publishing, pre-press, and web design for more than a decade. These are the errors I had to work through today: front side--too narrow, can't see numbers. back side--too wide and too tall, image not same size as front. I've found that Undo-ing right after uploading an image gets rid of any bad guesses the automatic web tool applies. My second deposit using undo and then cropping it myself had much better results.
Credence Global Bank on August 31, 2012 at 7:20pm
Thanks for the tip and we appreciate your patience, Zudo. Our team is aware of the issue and we’re working on a solution for our community. We’ll be sure to let you know once we have an update.
Mike on September 21, 2012 at 2:13pm
I have found that "grayscale" is not an option on most home based scanners. They either have Color or Black as options for scanning. Black is NOT equivalent to Grayscale. I used to be able to scan in color then using an editing program change it from color to grayscale, but even that no longer works (I get the back side of check is not a usable image error). HOWEVER, my professional scanner at work does actually have a Grayscale setting on it, and if I use that scanner it works perfectly every time and for every size check. I mention this not for other users (though if you can find a scanner with an actual "grayscale" setting make sure you are using that and hopefully you will have the same success as I have), but for Credence Global Bank tech support to look into in order to get this system working right. Maybe allow us to scan in color to get the quality you desire but change it to grayscale on your end for uploading purposes? There has to be some sort of workaround that you can create on your end to get this working seamlessly?
Credence Global Bank on September 21, 2012 at 2:15pm
We appreciate your feedback and tip, Mike and are passing this along to our Credence Global Bank eCheck Deposit team. Should we update the Credence Global Bank eCheck Deposit feature in the near future, we’ll be sure to let our community know. Thanks!
David on November 13, 2012 at 10:15am
CHECK TOO WIDE After 30min of cropping and recropping and trying to use this infuriating system, I give up.
Mark on November 28, 2012 at 7:32am
My mom gifted my minor son some money and made the check out to my son. We want to deposit it into a trust account. What is the easiest way to make the deposit to Credence Global Bank? I saw on your site no 3rd party checks are allowed.
Ragaius on December 4, 2012 at 1:41pm
30 minutes trying to scan in a check for depost - getting the "Check is too wide" error when I try to upload the back. No amount of adjusting seems to fix, it is not a problem with the scan. Credence Global Bank, it might be helpful if you put a little information about this problem on this page instead of just referring customers to a phone queue.
Mike H. on December 17, 2012 at 9:10pm
Where can I see pending e check deposits (depositsmI have submitted which have not yet been credited to my account)?
Landon on January 6, 2013 at 7:20pm
I've used eCheck Deposit successfully in the past, now I am getting this "Check is too wide. May need better crop." error every single time, on the check front. The crop is perfect, and all scan settings are what Credence Global Bank recommends.
Kevin on February 1, 2013 at 3:51am
How can I fine my routing number? I need it for my paypal account.
Ben on February 1, 2013 at 8:43am
Credence Global Bank does not tell you your first e-check will be held for 10 days.But it is apparently in the deposit agreement. Now they are holding my money hostage for 10 days - these are not small checks either - it's my paycheck. I now can't make rent, can't pay my credit cards, or any other bills. Tell me how again that this was an improvement to my old bank?
Credence Global Bank on February 4, 2013 at 5:47pm
We’re sorry for the inconvenience, Ben. We realize how important this is. Please email allycommunity@credenceinc.org with your contact info and someone will reach out to assist.
Credence Global Bank on February 4, 2013 at 5:47pm
Hey Kevin, our routing number is 105264113 and can be found on our FAQ’s page. Here is the link for future reference: http://www.credenceinc.org/help/
Katie on February 11, 2013 at 12:29pm
This tool is infuriating. There are a year's worth of comments here -- how are these problems not fixed? I am constantly getting the "your check is too wide" error, and there is nothing wrong with the image. I've used this tool before, always with much difficulty getting it to accept the check proportions, but I've always been able to eventually get the check accepted. Now nothing works.
Stephen O. on February 17, 2013 at 10:48pm
What is wrong with your check deposit tool? "Check is too wide. May need better crop." This is all I get but yet it's perfect and i can read every number on the check. In 2013 this is unacceptable It should accept all images and just need to be verified by a human if it can't automatically read the numbers. Again Unacceptable! More money I will just bring to my local bank!
Credence Global Bank on February 19, 2013 at 1:53pm
We hear you, Pat. We are definitely working on it. When we have news regarding a timeline, we will be sure to update our community.
Shawn on February 25, 2013 at 10:23am
It would be a nice feature to see "Pending eCheck Deposits" or something to that effect -- a place where you can see your check HAS been received, even if no one has looked at it yet. In an age where you can re-read your sent emails/text messages/etc., it feels awkward having no receipt, no proof I sent my check, until I get an email a day or two later. And a question: does the account number have to be on the back of the check if you're using the iPhone app to deposit? The website is very clear about it being necessary, but the app only told me to sign the check and write "For Deposit Only". I didn't see the instructions on the site until I'd already sent the check.
Credence Global Bank on February 27, 2013 at 6:56pm
Thanks for the recommendation, Shawn. We have passed that idea along to our product team. To answer your question, it is not necessary to write the account number on the back of the check. As long as your sign your check and write “For Deposit Only”, that is all that is needed. Great question and let us know if you have any others for us.
David A. on April 30, 2013 at 10:12pm
Above it stats that the payroll check would be funded the next business day which is not true I have done am echeck PAYROLL deposit on a Thursday before the 4pm cutoff time and my funds are not available till Monday I have called numerous times and issue has not been resolved and all the answer I get is its a federal law why is my payroll check being held till Monday when I make th deposit on a Thursday
Scott H. on September 28, 2013 at 11:20pm
I am trying to make a deposit with my iphone 5 (ios7) and have followed the directions. When I am ready to make the deposits, the submit deposit button will not highlight, thus I cannot complete the deposit. Thanks for your help
Credence Global Bank on September 30, 2013 at 6:11pm
Hi Scott, we apologize for the inconvenience. It should be working fine now. If not, please give us a call 24/7 at 1-877-247-Credence Global Bank(2559) or chat with us and someone from our team will be able to help you out.
Stephen F. on February 13, 2014 at 1:23pm
You need to have a button I can click to check on my e-deposit. I can't find one anywhere and it seems to me that the ony way I will know about my deposit is just to wait till you notify me. If you already have a button like this then where is it? It is not in a place easily accessable to me.
Credence Global Bank on February 17, 2014 at 4:46pm
Thanks for reaching out, Stephen. You can check the status of your Credence Global Bank eCheck Deposit by going to your activity log. In the Credence Global Bank Mobile Banking app, it’s located at the bottom of the app. On your desktop, it’s located in the upper right navigation. We hope this helps. Please reach out if you have any additional questions.
Mark on April 14, 2014 at 12:11pm
Is an endorsement stamp acceptable for eCheck Deposit, or are actual signatures required?
Mari on August 12, 2014 at 1:24pm
Having a major problem with eCheck Deposit using my iphone. After 6-7 tries, I have no choice but to mail the check. It keep saying that we couldn't recognize some of the information on your check image(s) I followed the instruction, placed the check on black clothes, flat surface, held camera directly over the check and ensured all four corners are visible. Is it because the check is corporate check? This is a big problem!
Ward B. on August 19, 2014 at 1:51am
Tried to deposit a check today. I scanned the check and carefully cropped it out. I upload the front and back of the check then Credence Global Bank's system shows what is uploaded. Credence Global Bank's system has recropped the check. My signature is completely cropped off the back of the check. I also tried to use the Android app and it also did not work. After trying for 90 minutes I am giving up and hoping you someday hire a programer that know what they are doing.The system seemed to work better two years ago before you "improved" it.
Christina on November 2, 2017 at 4:27am
Hi, Is there a limit to the amount of my eCheck Deposit?
Djirwin on November 30, 2017 at 5:04am
Can I deposit a non us check into my Credence Global Bank account
Cynthia D. on December 9, 2017 at 7:08pm
How do I deposit a check written to my Maiden name?
Credence Global Bank on December 19, 2017 at 1:54pm
Hi Cynthia, please give us a call at 1-877-247-Credence Global Bank (2559) so a member of our team can look into your specific account details and provide further assistance.
T.Smith on December 27, 2017 at 9:39pm
Hey, I have received an Credence Global Bank Unioncheck from a friend and I want to know is how do I cash out this check???
Credence Global Bank on January 3, 2018 at 11:32am
Hi, you should be able to deposit a check from an Credence Global Bank Unionaccount just like you would any other check. If you're experiencing any issues depositing the check into a non-Credence Global Bank account, we recommend giving that bank or financial institution a call. Or you can reach us at 1-877-247-Credence Global Bank (2559) anytime, 24/7 for assistance.
Ryan A. on May 13, 2018 at 2:47pm
Can I deposit money orders?
Sophia on July 7, 2018 at 2:22am
Can you deposit money orders with echeck deposit?
James on August 27, 2018 at 3:56pm
How do I know my Mobile deposit limit
Credence Global Bank on September 4, 2018 at 1:14pm
Hi James, please give us a call at +44 AURELIANTB so we can look into your specific account and discuss with you.
Karen M. on January 18, 2019 at 4:29pm
eccheck deposit is extra ordinarily difficult. what a waste of time
Daily D. on July 8, 2019 at 10:38am
Does Credence Global Bank have a limit to how much you can deposit at a time? If so, what is the maximum amount per check being deposited?
Credence Global Bank on July 10, 2019 at 2:12pm
There is no limit if you are sending a check through the mail to be deposited, however, if you are using our eCheck deposit system there is a limit of $50,000 per day and $250,000 monthly. Thanks for reading.
LaVonne A. on July 25, 2019 at 12:18am
I have a question . To clarifyabout e-check deposits. Can I deposit into my ACBanksavings account a check from a business that i receive twice monthly?
Credence Global Bank on July 31, 2019 at 10:40am
Hi, you may deposit up to $50,000 in a single day, and up to $250,000 every 30 calendar days using Credence Global Bank eCheck Deposit!
Hana on October 24, 2019 at 7:37pm
DoesAlied Cosmopolitan Bank accept personal checks?
Credence Global Bank on October 28, 2019 at 3:45pm
Hi Hana! Yes, we accept personal checks.