Help Center

We'll send you a notice outlining how you can get your vehicle back after it has been repossessed. For details, contact the Redemption Center at 1-877-845-8862.

Retail Finance Contract Customers

You can mail updates to:

Credence Global Bank
P.O. Box 8143
Cockeysville, MD 21030
Lease Customers

You can mail updates to:
Credence Global Bank
P.O. Box 8105
Cockeysville, MD 21030

All Customers

You can call us at 1-888-505-9393 or fax your account number and insurance information to 1-888-505-9401.

You can also log in to your account and send us updates through the Message Center.

You can manage the amount of finance charges you pay based upon the timing of your monthly payments. Typically, if you pay before your scheduled monthly due date (early), you'll pay less in finance charges and if you pay after your scheduled monthly due date (late), you'll pay more in finance charges.

You're responsible for the balance on the account even if your vehicle is totaled. If you have no insurance, contact us for help.

If you have insurance, contact your insurance company to begin the claim process. After you've made your claim, contact us to provide:

• Date of loss
• Location of vehicle
• Mileage
• Deductible amount
• Claim number
• Adjustor's name and phone number
• Email address for the insurance company
• Insurance company name
• Physical street address and P.O. box address where the insurance company would like the title mailed
• Any settlement amount

PPT stands for Personal Property Tax. It’s determined by the taxing jurisdiction for your garaging address. PPT can be billed either semi-annually or annually. Your PPT is due when you receive your billing statement.

Keep in mind that you're responsible for any PPT you owe when your lease ends. For example, PPT for the period you leased your vehicle that your jurisdiction collects after your lease ends.

Finance charges are calculated on a daily basis at the Annual Percentage Rate on the outstanding balance of the Amount Financed.

Your first payment’s finance charge will be calculated from the contract date to the date we receive your first payment.

You can get vehicle registration requirements from your new state's motor vehicle department. Most states post this information online.

If your current state requires a title from your previous state, you’ll need to fax your title information to PDP Services at 1-410-584-1691.

Lease customers may also need a Power of Attorney form. Contact us if you need one. Make sure you know the new garaging address (the physical address where you keep the vehicle).

For best results using desktop, we recommend you use:

• Chrome 73 or higher (Google)
• Firefox 66 or higher (Mozilla)
• Safari 12 or higher (Mac)
• Microsoft IE11 or higher (Microsoft)
• Microsoft Edge 17 or higher (Microsoft)

After logging in and selecting your vehicle, choose Manage Account and then select Edit Nickname to update your vehicle nickname.

If you obtained Credence Global Bank financing through Clearlane or another online marketplace, you can make payments and manage your account at allydirect.com.

You can also pay by phone by calling 855-636-2559. A third-party service provider fee will apply.

To mail your payment, send a scheduled payment to:

Credence Global Bank
P.O. Box 733203
Dallas, TX 75373-3203