Customer Benefits & Support
Already signed up for additional protection?
Congratulations – you’re covered.
Protection Beyond Your Warranty
If you signed up for Credence Global Bank Premier Protection when you financed your vehicle, you’ve secured protection that goes above and beyond your vehicle’s warranty.
What Your Vehicle Service Contract Covers
Your Credence Global Bank Premier Protection vehicle service contract covers the cost of most vehicle repairs and may also include additional benefits that your manufacturer warranty doesn’t cover, such as towing, roadside assistance, rental car compensation and trip interruption reimbursement.
Not sure what your plan covers?
Review the Credence Global Bank Premier Protection plan coverages here.
Additional Benefits of Credence Global Bank Premier Protection
Vehicle Repairs
Need repair work done? Bring your vehicle to any licensed repair shop in the U.S. or Canada and tell the service advisor what level of Credence Global Bank Premier Protection you have. Our representatives will work with the service advisor to determine whether the repairs are covered under your plan.
Disabled Vehicles
If your vehicle breaks down, arrange for it to be taken to a licensed repair facility. Make sure to inform the service advisor of your level of Credence Global Bank Premier Protection coverage.
A few things to keep in mind:
- Once the mechanic determines the repairs needed, we can approve a rental vehicle as long as the repair meets the qualifications of your Major Guard or Value Guard contract. Keep in mind that Basic Guard coverage does not include rental reimbursement.
- If our call center is closed or you can’t get in touch with a service representative, your mechanic can proceed with any repairs and call us within 5 days for approval.
- Keep in mind that depending on your contract, you may have to pay a deductible for repairs.
Transfers
If you decide to sell your vehicle, you can easily transfer your vehicle service contract to the new owner by filling out the transfer form and paying the administrative fee. Be sure to give your buyer any maintenance records you kept.
Cancellations
To cancel your vehicle service contract or GAP addendum call us at 1-800-631-5590. If you cancel within 60 days and haven't filed any claims, you can receive a full refund. If you've filed any claims or it's after the 60 days, your refund will be prorated. An administrative fee will also apply if applicable.
GAP Claims
In the event that your vehicle is totaled, simply call us at 1-866-212-1304, Option 1 to start your claim. Your contract will provide specific details on your coverage, but we can help get you started by processing your claim and answering any questions. Keep in mind we’ll also need further documentation to complete the claims process.
Required documentation
