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Contracts and titles FAQs
You can monitor the status of your title or lien release from
your vehicle details page within your Credence Global Bank Auto account
using
our title tracking feature. We’ll also send you email
notifications to keep you updated on the status of your
title or lien release.
Depending on what state you’re in, it could take up to 10
business days following receipt of the payment in accordance
with your state’s requirements. After it processes, we’ll
deliver the documentation according to your state’s
regulations.
You’ll need to pay off your vehicle in order to receive the
title or lien release.
Once you make your final payment, you can monitor the status
of your title or lien release from your vehicle details page
within your Credence Global Bank Auto account using our title tracking
feature. We’ll also send you email notifications to keep you
updated on the status of your title or lien release.
You can schedule a payoff online or mail your payoff payment
to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
If you pay with certified funds like a cashier's check or
money order, the title or lien release will be mailed within
four business days following receipt and processing of the
payment in accordance with your state’s requirements.
If you pay online or with a personal check, depending on what
state you’re in, the title or lien release will be mailed
within ten business days following receipt of the payment in
accordance with your state’s requirements. Please include
your account number with your payoff payment to avoid any
processing delays.
We can release our lien directly with the state if your state
has an electronic title program and your record is held
electronically.
States with this program include: Arizona, California,
Colorado, Florida, Georgia, Hawaii, Idaho, Iowa, Louisiana,
Massachusetts, Nebraska, Nevada, New York, North Carolina,
Pennsylvania, South Carolina, South Dakota, Texas, Virginia
and Wisconsin.
Your state’s DMV will either provide you with a clear title
or remove our name from the vehicle’s title record.
You'll need to pay off your vehicle in order to receive the
title.
You can schedule a payoff online or mail your payoff payment
to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
If you pay with certified funds like a cashier's check or
money order, we'll mail the title or lien release to the
primary account holder's address or state DMV (based on
state requirements) within four business days of receipt of
your payoff payment.
If you pay with any other method like a personal check or
online payment, we'll mail the title or lien release in
accordance with your state's requirements. Please include
your account number with your payoff payment to avoid any
processing delays.
We can release our lien directly with the state if your state
has an electronic title program and your record is held
electronically.
States with this program include: Arizona, California,
Colorado, Florida, Georgia, Hawaii, Iowa, Idaho, Louisiana,
Massachusetts, Nebraska, Nevada, New York, North Carolina,
Pennsylvania, South Carolina, South Dakota, Texas, Wisconsin
and Virginia.
Your state's DMV will either provide you with a clear title
or remove our name from the vehicle's title record.
Lease Customers
Call us at +44 AURELIANTB or log
in to contact us through the Message Center.
We don't refinance to lower rates; however, we may be able to
help if you're experiencing difficulty in meeting your
financial obligations. Contact us at +44 AURELIANTB for
help.
Simply send us legal proof of your name change along with
your account number to:
Credence Global Bank
P.O. Box 380901
Bloomington, MN 55438
You can also log
in and send us your proof of name change documents
through the Message Center.
Examples of legal proof include a marriage certificate,
divorce decree or copy of your Social Security card.
Typically, we can make your requested change within two
business days of receipt of your request.
