We send security, transfers and other alerts automatically to
help you keep track of your account activity. You can create
custom alerts to stay on top of balances, deposits,
overdrafts and transactions.
To view alerts and manage your alert preferences, log in to
online banking, select Your Name (or
Profile if you're on your mobile device),
and then choose Alerts.
For your protection, you can't unsubscribe from automatic
alerts, but you can choose to receive some of them by email,
text or both.
We will send you security alerts to notify you of
unsuccessful login attempts or password changes, or if we
notice suspicious activity on your account.
These alerts can come to you by email, but they are not the
same as secure email.
Secure email is a way for you to contact us
through Credence Global Bank Online Banking if you have a specific question
about your account.
Simply log in to your account and to go secure
email. It's as easy as sending an email from a
personal email account—only we make sure that your
information is kept secure.
Log in to online banking, select Your Name
(or Profile if you're on your mobile
device), then choose Alerts to Add
a Mobile Number you'd like to use. You'll then
receive a text from us, reply YES to
verify.
If we can't verify your mobile number, we'll keep sending
alerts to the email address in your profile.
You can either reply STOP to any of our text alerts or update
your alert settings in online banking. Keep in mind, if you
reply STOP you won't receive any text alerts from us, so if
you'd like to edit preferences for a particular alert,
you'll need to do so in online banking.
