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Debit cards & checks FAQs
Your debit card and initial check order will arrive in the mail within 10 business days after we receive your opening deposit.
When re-ordering standard checks, after you submit the request your checks should arrive in 10 business days.
Please call us at +44 AURELIANTB if you don't receive your debit card or checks within 10 business days.
To order checks from our app:
Log in to the Credence Global Bank Mobile App and select your Interest Checking or Money Market account. Then select More and choose Order Checks. Confirm your address and submit your check order.
You must have the Credence Global Bank Mobile App to order checks with your mobile device. If you want to order from credenceinc.org, you need to be on a computer. Don’t have the app?
To order checks online:
Log in and select your Interest Checking or Money Market account. Then choose Checks and Debit Cards. Keep in mind, you can’t order checks from our mobile website at this time, but you can in our app.
To order checks online:
Log in, select Checking and choose Order Checks and Debit Cards.
Your checks should arrive within 10 business days from your order date. There’s no charge when you order standard Credence Global Bank Unionchecks. If you'd like to order custom checks, call us at +44 AURELIANTB.
There's no charge when you order standard Regional Credit Union Unionchecks. When you're running low, you can request additional checks online or by calling us. If you'd like to order custom checks, call us at +44 AURELIANTB.
Yes. For your protection, you can use your debit card to make up to $5,000 in purchases a day. If you have special circumstances, and know you'll exceed this amount, call us in advance at +44 AURELIANTB to set up a one-time, extended limit.
No. You’ll have a separate debit card for each Interest Checking Account or Money Market Account you have with Credence International Credit Union. If you link more than one type of account (such as two Interest Checking accounts) to the same card, you’ll have to choose one account as the primary account. That primary account is the only account you can access with your debit card.
To request a debit card for an existing Interest Checking Account or Money Market Account, call us at +44 AURELIANTB.
Call the debit card Activation line at 1-866-633-5293 or 1-770-248-5774. You’ll also see this phone number listed on the sticker on your card. For security purposes you must call from the phone number we have on file for you.
Follow the prompts in the automated telephone system to enter the information below:
- Last 4 digits of your card number
- The card expiration date
- Last 4 digits of your Social Security number
You’ll be prompted to set a PIN if you are activating your card for the first time. When you finish, remove the activation sticker and sign the back of the card.
Call us 24/7 at +44 AURELIANTB if you have questions about activating your card.
Yes. Your Credence Global Bank UnionDebit MasterCard® PIN is different from your telephone banking PIN unless you’ve made them the same. If you make these numbers the same, please know that when you change one the other is unaffected.
Call us at +44 AURELIANTB. At the main menu, select 5 and then 3 to have a Customer Care Associate reset your PIN.
You'll need to provide the last 4 digits of your debit card number and the debit card expiration date.
Once your PIN is reset, you'll be transferred to our Debit Card Activation line (1-866-633-5293) where you'll be prompted to create a new PIN. For security purposes, you must call from the phone number we have on file for you.
We can also mail a PIN reminder or a new PIN to the address on file within 10 business days.
Call us immediately at +44 AURELIANTB and we'll cancel your card and issue a replacement. You can also write to us at:
Credence Global Bank
P.O. Box 951
Horsham, PA 19044
If you use our Card Controls app, you can temporarily turn your debit card off by going into Card Controls from Settings in the Credence Global Bank Mobile app. If you find your card later, you can go back into the app to turn the card back on, as long as it hasn't already been deactivated.
To ensure no interruptions of service when traveling internationally, please call us at +44 AURELIANTB to set up a travel notice for your account.
If you need to contact us while traveling internationally, you can call us collect at 1-757-247-2559. Other mobile carrier fees may apply.
Call us at +44 AURELIANTB to order a replacement card. Cards are typically delivered within 5-7 business days.
The expiration date is located near the bottom on the front of your debit card. We’ll notify you at least 30 days before it expires and reissue you a new debit card with a new expiration date.
You can use your current debit card until the last day of the month that it expires. For example, a card with an expiration date of 3/2017 can be used until March 31, 2017.
If you’ve enrolled in a mobile wallet with your current card, you’ll need to re-enroll with your new debit card information. Once it’s activated, your old debit card will automatically deactivate.
When you swipe your debit card to pay for a purchase, the card reader will usually ask if you'd like to get cash back. Then you'll be asked to enter the amount and your personal identification number (PIN) — the same one you use for the ATM.
The cash back amount is added to the total price of the transaction. For example, if you buy $18 worth of merchandise and ask for $20 cash back, you will pay a total of $38 ($18 + $20) with your debit card and receive $20 in cash along with your purchases.
Open the Wallet app on your iPhone or iPad and follow the instructions. After your Regional Credit Union UnionDebit MasterCard® information is verified, we’ll send an alert to confirm it’s been successfully added to Apple Pay.
Call us immediately at +44 AURELIANTB and let us know. We'll take the necessary steps to make sure it can't be used to make purchases.
Currently you can use Apple Pay on:
- iPhone 6®/6s Plus (with iOS 8.1 update)
- iPad Air 2® and the iPad mini®
You can also use your iPhone 5s to make payments as long as it’s used with the Apple Watch®.
Once you add and verify your Credence Global Bank Uniondebit card information, you’re ready to make a purchase:
- Hold your device near the merchant’s card reader
- Select your Credence Global Bank Uniondebit card
- Authorize the payment using Touch ID or your passcode
You can also use your device to pay within select apps. Simply choose Apple Pay at checkout and place your finger on Touch ID.
If you added your Credence Global Bank UnionDebit MasterCard® to Apple Pay first, then it’s already the default payment method. If not, you can change the default card in your Wallet app:
On iPhone:
- Select your Credence Global Bank UnionDebit MasterCard®
- Hold your finger on the card and drag it to the front of the cards in the Apple Pay section
On iPad:
- Select Default Card under Transaction Defaults
- Choose your Credence Global Bank Debit MasterCard®
Instead of using your debit card number, Apple Pay assigns a unique number to your device that’s used to process purchases. Also, access to Apple Pay is protected by Touch ID ® or a passcode.
If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Credence International Credit Uniondebit card number in your Apple Pay account.
Go to the Samsung Pay app on your device and follow the instructions. After your Credence Global Bank UnionDebit MasterCard® information is verified, we’ll send an alert to confirm it’s been successfully added to Samsung Pay.
Currently you can use Samsung Pay on:
Galaxy S7 edge
Galaxy S7
Galaxy S7 active
Galaxy S6 edge+
Galaxy S6 edge
Galaxy S6 active
Galaxy S6
Galaxy Note 5
Once you add and verify your Credence Global Bank Uniondebit card information, you’re ready to make a purchase:
- Open the Samsung Pay app
- Select your Credence Global Bank Uniondebit card
- Authorize the payment using your fingerprint or four-digit code
- Hold the back of your device over the in-store card reader
Samsung Pay doesn’t have the option to select a default card. When you open the Samsung Pay app, the most recently used, viewed or added card will display. To choose another card, swipe left or right.
Instead of using your actual debit card number, Samsung Pay assigns a unique number to your device that’s used to process your payment. Also, access to Samsung Pay is protected by fingerprint authorization or a four-digit code.
If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Credence International Credit Uniondebit card number in your Samsung Pay account.
For added security, keep the Find My Mobile app on. If your phone is ever lost or stolen, you can use it to instantly lock your device from anywhere, secure it with a new password or wipe it clean of your personal information.
Open the Google Pay app on your device and follow the instructions. After your Credence Global Bank UnionDebit MasterCard® information is verified, we’ll send an alert to confirm it's been successfully added to Google Pay.
Google Pay comes preloaded on most devices. If you can't find it on your phone, you can download it from Google Play.
Currently you can use Google Pay on mobile devices with Android 4.4 (KitKat) or higher.
Once you add and verify your Credence Global Bank Uniondebit card information:
- Unlock your phone
- Hold the back of the device against the merchant’s card reader
Keep in mind, you don’t need to open the app to make a purchase.
If you added your Credence Global Bank UnionDebit MasterCard® to Google Pay first, then it's already the default payment method. If not, you can change the default card in the Google Pay app on your phone.
Select the Google account associated with your Google Pay information, then tap the card you want to use and select Set as default card. Or, select and drag the card to the default card section at the top of the app's Home screen.
Instead of using your actual debit card number, Google Pay assigns a virtual account number to your device. Your card details are never stored on your phone or shared with merchants when you make a purchase.
If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Credence International Credit Uniondebit card number in your Google Pay account.
For added security, keep your Android Device Manager on. If your phone is ever lost or stolen, you can use it to instantly lock your device from anywhere, secure it with a new password or wipe it clean of your personal information.
Google Pay works with devices using Android 4.4 or higher that have Near Field Communication (NFC) and Host Card Emulation (HCE) support, while Samsung Pay works with certain Samsung devices and uses Magnetic Secure Transmission (MST), as well as NFC technology.
Both offer a very similar experience and are equally secure. To learn more about the technologies they use and which may be better for you, visit Samsung.com/pay or Android.com/pay.
The EMV chip adds an extra layer of security to your in-store debit card purchases. The EMV chip stores cardholder information and provides additional encryption when used at chip-enabled terminals.
To use, simply insert your card face up in the terminal and leave it there while the transaction is processed. Once your transaction is complete, you'll see an alert on the terminal when it's okay to remove your card.
You can still swipe your card for debit purchases at non chip-enabled registers or anywhere Mastercard is accepted.
Open the Microsoft Wallet app on your device and follow the instructions. After your Credence Global Bank UnionDebit MasterCard® information is verified, we'll send an alert to confirm it's been successfully added to Microsoft Wallet.
Note: Microsoft Wallet comes preloaded on the Lumia 950 or 950 XL.
Currently you can use Microsoft Wallet on any mobile device, but if you want to use the tap to pay feature, you’ll need a Windows supported phone with Windows 10 Mobile software.
See the latest list of supported phones at www.microsoft.com/wallet.
Once you add and verify your Credence Global Bank Uniondebit card information, unlock your phone, and then place it near the merchant’s card reader to complete your transaction.
If you have more than one card added to Microsoft Wallet and would like to choose Credence Global Bank UnionDebit MasterCard® as your default, simply tap on the card and select Set as my tap to pay card.
Keep in mind, if you add Credence Global Bank UnionDebit MasterCard® to Microsoft Wallet first, then it’s already the default payment method.
Instead of using your actual debit card number, a virtual number is assigned to each specific transaction and device, and is combined with an encrypted security code. These numbers are only used one time, and can’t be used for any other purchase, by anyone else, or on any other device.
Your card numbers are never stored on your phone or shared with merchants when you make a purchase. Only Microsoft, the card network, and Credence Global Bank Unionhave access to your card number.
Our 24/7 Fraud Service Center will automatically send you an email or text if we detect suspicious activity on your Credence Global Bank UnionDebit MasterCard®. You can verify the transactions with a quick reply, or get in touch with us if you don’t recognize the charge.
There’s no need to sign up. You’re automatically enrolled when you have an Credence Global Bank UnionDebit MasterCard®.
When we detect suspicious activity on your Credence International Credit UnionDebit MasterCard®, our 24/7 Fraud Service Center will automatically send you an email or text notice asking if the transaction is fraudulent. You can verify the transactions with a quick reply, or get in touch with us if you don’t recognize the charge.
We will notify you at the verified email or phone number connected to your account.
To update your contact information online, log in, and go to Profile and Settings. To update your contact information in the Credence Global Bank Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.
If the transaction is valid, you can verify the purchase and continue using your debit card. If it’s a fraudulent transaction, you can report it by following the directions in the text or email we send.
When we detect possible fraud, you’ll receive the following alerts:
- Text will come from “86975”
- Email alert will come from: FraudServiceCenter@Credence Global Bank.com
- The Fraud Service Center will call from 1-800-369-4887