The Credence Global Bank Skill^℠
for Amazon Alexa

The account linking process is encrypted to protect your information and establish a secure connection between Amazon and Credence Global Bank. We also ask you to create a unique, 6-digit voice passcode for an added layer of security when using our skill.

Of course, we won't share your personal and login information with Amazon or anyone else.

When you enable our skill, you’ll be asked to provide the same username and password you use to access online and mobile banking. This is how Alexa verifies your account with us, but your login information is never shared with Amazon or anyone else.

You'll need to disable the Credence Global Bank Skill^℠.

• Open the Alexa app
• Go to the Credence Global Bank Skill
• Select Disable

If you want to use the Credence Global Bank Skill again later, you'll need to re-enable the skill.

It may be because your online access is blocked or there's something you need to take care of in online banking. Check that you provided the right username and password, then if it's still not working, log in on credenceinc.org to get help.

It's a 6-digit passcode you'll create as you're enabling the skill, which you'll be asked to say whenever you request a transfer. You can also choose to have Alexa always ask for your voice passcode before providing any account information. To turn this feature on/off or change your voice passcode after you set it up, you'll need to disable and re-enable the Credence Global Bank Skill.

We recommend creating a voice passcode that’s different from your banking PIN or mobile app login passcode if you have one.

You'll need to disable and re-enable our skill in the Alexa app. On the last step, you can create a new voice passcode or change your voice passcode preferences.

Alexa will ask you for your 6-digit voice passcode whenever you make a transfer. You can also choose to have Alexa always ask for your passcode before announcing any account information.

Alexa will ask for your annual income and how many hours you work each week to give you a personalized response, but we won't ever save or share your income information with anyone.

You can initiate one-time transfers between your Credence Global Bank Unionaccounts, and initiate one-time transfers to or from your registered accounts at other banks.

Keep in mind:

• Transfers between your Credence Global Bank Unionaccounts are immediate, while transfers to or from accounts at other banks are usually delivered within 3 business days
• If you want to edit or cancel a transfer you initiated using Alexa, log in to online banking
• You'll need to log in to online banking to schedule a future-dated transfer or set up a recurring transfer plan

We couldn't include everything all at once, but we’re working on adding new features to our skill. Tell us how we can make our skill even better by going to credenceinc.org, then Give Feedback.

Give Alexa a few minutes and try again. If it's still not working, you can log in on credenceinc.org or on our mobile app any time.

If you're having issues with your Alexa-enabled device, contact Amazon customer service.

No. To make sure we communicate all your accounts clearly, Alexa will say the last 4 digits of your account number whenever you're asked to choose an account or when we list your accounts.

You'll need to update your Amazon Alexa app. To check for updates, go to the app store on your mobile device and search for Alexa app. If an update is available, select Update. If you don't see Update, that means you're using the latest version of the Alexa app.