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Auto Pay & Direct Pay FAQs
Auto Pay lets you automatically withdraw
monthly payments from your designated checking or savings
account on the same day each month at no charge.
Save time and money; you don't have to write and mail
checks each month
Set up Auto Pay for each of your vehicles if you have
more than one
Go online and view or change your Auto Pay payment
amount or payment date – up to 10 days past your
original due date. Note: This will not
change your due date, and late charges may apply
Select your statement preference and enroll in online
billing statements to receive monthly email
notifications
View your future monthly deductions from
Transactions on your Vehicle
Details page
We'll send you an email when your payments are applied
or to confirm any changes you made to your Auto Pay
payment date, amount, or bank account
Direct Pay is also an automatic payment
program with no fees:
Payments are automatically withdrawn from your checking
or savings account on your due date only when an amount
is due (unless you elect to pay ahead and have your
deductions continue on your due date each month)
You won't receive monthly billing statements, but you
can view payments that have been applied to your account
in the Transactions section of your
Vehicle
Details. Note: You won't
be able to view pending payments for future monthly
deductions
Online Services customers receive an email after
payments are applied
Yes, to make an extra payment while on Direct Pay, call us at
+44 AURELIANTB or log
in to your Credence Global Bank Auto account to contact us through
the Message Center.
Let us know when sending in additional funds and how you'd
like those funds applied to your account.
We can't accept additional online payments from Direct Pay
customers. If you'd like to make extra payments online,
you'll need to cancel Direct Pay and enroll in Auto Pay.
You can go online and schedule the day you want us to
withdraw your monthly payment. If your payment is scheduled
for the 29th, 30th or 31st and the month doesn’t have that
many days, we’ll apply it to the first day of the following
month.
For example, if your monthly payment is normally applied on
the 30th day of the month, your February payment will be
applied on March 1 because February has fewer than 30 days.
Log
in to Credence Global Bank Auto at least 4 business days before your
due date and select your vehicle.
From your vehicle details page, select Manage
Direct Pay from the top right
Select Cancel Direct Pay
You can also contact
us to stop or suspend Direct Pay. This will cancel
all future payments. You'll need to re-enroll if you want to
have Direct Pay in the future. Note: If
your payment is already in process, you will be unable to
cancel Direct Pay.
