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Statements FAQs
View and print up to six months of billing statements online
if you’re enrolled in online billing. Keep in mind that you
can see only statements generated after you enrolled in
online statements.
Contact us at our
24/7 automated voice response system to request a copy of a
billing statement.
We offer online (paperless) and mail (paper) statements. To
select or change your account statement preference online,
log
in and select Profile and Settings
then Paperless Settings from the
More menu.
You can also contact
us to make your selection, or use our mobile app,
Credence Global Bank Auto Mobile Pay. Download for iPhone and Android.
Direct Pay customers are not eligible for mail or online
statements.
Yes. You can change your payment due date for your accounts
when you create your consolidated billing statement. You can
only make this change once. There may be additional fees to
add accounts to your consolidated statement after this one
time change of your payment due date. Contact Us for
additional details.
Note: If you've created a consolidated
billing statement for your existing accounts with us and you
are entering into new financing, let your dealer know your
preferred payment due date before signing your contract.
Yes, we offer a consolidated billing statement for our
business customers who have multiple accounts with us. This
is a single billing statement that combines monthly invoices
for open retail accounts, leases, and ComTRAC
business/commercial accounts. You can then write one check
instead of multiple checks to make your monthly payments.
No. All accounts must have the same payment due date to be
included in a consolidated billing statement. Additional
requirements may apply. Contact Us for
details.
No. You can't get a consolidated billing statement if you're
enrolled in Auto Pay or Direct Pay. All accounts must have
the same payment due date to be included in a consolidated
billing statement, and payments must be made for the total
amount of the bill.
