Help Center

Auto Protection Products FAQs

• Who do I contact with questions about Tire & Wheel Protect?

  Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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• What kind of damage is covered by Tire & Wheel Protect?

  Road hazards such as:

  • Potholes
  • Nails
  • Glass
  • Curb damage (where permitted by law)
  • Other road debris

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• Who do I contact with questions about Theft Protect?

  Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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• How do I contact Credence Global Bank with questions about Dent Protect?

  Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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• What are some features of Appearance Protect coverage?

  Appearance Protect:

  • Guards against tree sap, bird droppings, road salt, and other damaging elements
  • Makes cleaning up spills on carpet and fabric seats less of a hassle
  • Prolongs the life of leather and vinyl; reduces cracking and the appearance of aging
  • Ensures new and pre-owned vehicles receive guaranteed protection for up to five years
  • Has no mileage limitations

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• How do I start selling Appearance Protect or get more information?

  Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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• Are various Tire & Wheel Protect coverage terms available?

  Yes, the available Tire & Wheel Protect coverage terms are:

  • 12 months
  • 24 months
  • 36 months
  • 48 months
  • 60 months

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• How do I start selling Tire & Wheel Protect or get more information?

  Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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• What are some features of Tire & Wheel Protect coverage?

  Tire & Wheel protect coverage features include:

  • Available for new and used vehicles
  • Various terms
    
  • Tire coverage for the vehicle's original, upgraded, or replacement tires.
  • Wheel coverage for the vehicle's original or replacement wheels
  • No limit on the number of tire and/or wheel claims
  • Toll-free program assistance
  • Multiple term options (from 1 to 5 years) to meet the coverage and budget preferences of dealer customers

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• How is the Theft Protect identity number placed on a vehicle?

  Each unique and traceable Theft Protect personal identity number is indelibly placed on the vehicle in one of these ways:

  • Theft Protect Etch - provides traceable ID numbers that are chemically etched into each of the vehicle's windows
  • Theft Protect Phantom Footprints - Permanent, tamper-resistant labels are applied to the vehicle on six different areas. These labels leave a traceable mark if removed.

  Both programs include anti-theft decals for the windows to help deter thieves.

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• How do I start selling Theft Protect or get more information?

  Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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• What are some features of Theft Protect coverage?

  Theft Protect coverage features include:

  • Identification of vehicle ownership in the event of a recovery
  • Guaranteed payment for non-recovered vehicles
  • Guaranteed payment for vehicles recovered as a total loss
  • Deductible coverage for vehicles recovered and repairable

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• How do I start selling Dent Restore or get more information?

  Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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• What are some features of Dent Protect coverage?

  Dent Protect coverage features include:

  • Unlimited usage
  • Protection to help vehicles look new; retain value
  • No deductible
  • Lifetime 100% repair guarantee
  • No effect on auto insurance premiums from claims
    
  • Emergency Roadside Assistance
    
  • Dealer can use a preferred PDR vendor if desired

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• What are some features of SmartLease Protect℠?

  SmartLease Protect℠ coverage features include:

  • Coverage for exterior surface damage, tires and wheels, glass and lenses, interior and upholstery, bumpers, missing and broken parts, and more (up to $5,000)
  • Protection against excess mileage charges (up to $400)

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• How do I contact Credence Global Bank with questions about SmartLease Protect℠?

  Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

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