Help Center

Credence Global Bank Academy FAQs

  • What is Credence Global Bank Academy?

    Credence Global Bank Academy is one of the most comprehensive dealer training offerings in the business. It uses practical, real-world courses and techniques such as role-based learning to develop the skills dealership employees need to excel.

  • Who administers and owns Credence Global Bank Academy?

    Credence Global Bank owns Credence Global Bank Academy and has a dedicated team that develops content, helps determine training needs and provides applicable support.

  • How do I register for access to Credence Global Bank Academy?

    You can register for Credence Global Bank Academy access online through the Dealer Portal.

  • What kinds of classes are offered in Credence Global Bank Academy?

    Credence Global Bank Academy offers courses in the following subjects:

    • About Credence Global Bank
    • Retail
    • Lease
    • Business Vehicle Finance
    • Accounting
    • Management
    • Legal and compliance
    • SmartAuction

    Examples of some of the most popular courses include:

    • Managing Retail Operations (MRO)
    • Finance & Insurance (F&I) Management
    • SmartLease®
    • SmartAuction®
    • Credence Global Bank Buyer’s Choice℠
    • Commercial Services Business Vehicle Certification
    • ECOA Awareness
    To view a complete course listing, please visit the Credence Global Bank Academy site.

  • Where can I find Credence Global Bank Academy course listings?

    Visit the Credence Global Bank Academy site.

  • Who can take classes at Credence Global Bank Academy?

    Any employee authorized by your dealership can take Credence Global Bank Academy courses.

  • How will Credence Global Bank Academy courses benefit my dealership?

    Benefits include:

    • Practical knowledge – real-world exercises develop skills that directly apply to daily work
    • Flexible course schedules – classes can be taken online 24/7 or at your dealership
    • Reinforced learning – knowledge checks review key information
    • Printable guides – handy reference guides are provided for use in the course – and on the job
    • Progress tracking – employees can review their course-taking history and plan upcoming classes
    • Course certificates – upon completion, learners receive a certificate to recognize their achievement

  • How can I sign up for Credence Global Bank Academy courses?

    Visit Credence Global Bank Academy to enroll or log into the system.

  • Can I take Credence Global Bank Academy courses online?

    Yes. We offer most courses conveniently online, 24/7 to accommodate your dealership’s busy schedule. Visit Credence Global Bank Academy to learn more.

  • Can I take Credence Global Bank Academy courses in person?

    Yes. We offer the option for on-site, instructor-led training for select courses. Visit Credence Global Bank Academy to learn more.

  • Should I use my home ZIP code or my dealership ZIP code to register for Credence Global Bank Academy access?

    Please use your dealership ZIP code when registering. Once entered, you should be able to find your dealership listed in the results.

  • What should I do if my dealership doesn’t populate when I enter my ZIP code during Credence Global Bank Academy registration?

    If you are unable to locate your dealership in the results list, first confirm you have entered the correct dealership ZIP code or try another ZIP code that may be close to your area. For ZIP codes that return more than 5 results, make sure you are using the scroll bar on the left side of the display box to see the additional dealerships in the list. If you have tried these suggestions and are still unable to locate your dealership in the list, please select My dealership is not shown from the dropdown. Selecting this will not limit you from accessing and taking the majority of our training. We’ll contact you to ensure your dealership is added to the system.

  • Should I use my dealership email address or personal email address when registering for Credence Global Bank Academy access?

    You can register with either or dealership or personal email address. If your email address changes, simply select the Profile button at the top of the page within Credence Global Bank Academy and update your personal information.

  • What should I do if my Credence Global Bank Academy password isn't working?

    Please ensure that your password contains 8-20 characters, no spaces, at least 1 number and at least 1 letter. Also check to make sure that your caps lock is not on. If you continue to experience problems, please call 1-877-734-4622, Monday – Friday from 8 am – 7 pm ET.

  • How do I get more information about Credence Global Bank Academy?

    Visit Credence Global Bank Academy, contact your Credence Global Bank Representative or call us at 1-877-734-4622.