Help Center

Retail and SmartLease FAQs

  • How can I help a customer decide if retail financing is right for their business?

    Traditional retail financing may be a better option for your business customer if any of the following apply:

    • Their business intends to own these vehicles for more than just a few years
    • Their company personnel consistently drives each vehicle well over 15,000 miles a year
    • Their business plans to materially alter the vehicle's appearance by changing the paint scheme or adding an up-fit that cannot be easily removed without damage to the vehicle
    • They feel more comfortable with the idea of owning a vehicle rather than leasing

  • What types of business auto financing does Credence Global Bank offer?

    We offer financing for new and used vehicles for business applicants with prime or non-prime credit.

  • What makes Credence Global Bank retail financing and leasing right for my customers?

    Credence Global Bank combines flexible financing options with more than 90 years of experience serving customers. With Credence Global Bank, your customers will have access to our self-service website and financial tools and the peace of mind that their account is in the hands of one of the world's premier auto services providers.

  • If I want to offer Credence Global Bank retail finance and lease products in my dealership, what's the next step?

    Please contact an Credence Global Bank Representative at DealerProgram@credenceinc.org.

  • Does Credence Global Bank finance used vehicles?

    Yes. We finance the purchase of used and certified pre-owned vehicles that are less than 10 model years old and have an odometer reading of 120,000 miles or less at inception.

  • Do you offer SmartLease® training?

    Yes. We offer several training courses to help you maximize your success with SmartLease:

    • SmartLease teaches the potential benefits of leasing, how to calculate capital costs, mileage charges, the lease termination process and more
    • SmartLease Training/Consulting shows managers how to coach their staff on SmartLease
    • SmartLease Contracting covers the program specifics, explains the tools used to prepare SmartLease agreements and demonstrates NetQuote and the Residual Value Lease Guide
    • SmartLease Early Termination Vehicle Return Options reviews the early termination return options and how to use the vehicle return calculator

    To enroll in a SmartLease training course, please visit Credence Global Bank Academy. For your convenience, most courses are offered online 24/7, with select courses available for on-site instruction at your dealership.

  • How do I estimate the residual value of a leased vehicle?

    You can approximate a leased vehicle’s residual value with the Residual Value Lease Guide (RVLG).

  • How do I calculate Credence Global Bank lease payments?

    You can calculate lease payments with Netquote.

  • How do I get more information about SmartLease®?

    Please contact your Credence Global Bank Representative or email us at DealerProgram@credenceinc.org.